Transform Colorado — Local services in Denver

only giving a 2 and not a 1 because they refunded me 1 no show fee.

I called the Sunday morning after my second Moderna Covid-19 Shot (before going to the hospital because I had a very high fever). I asked them to take me off of the schedule the next three days because I was literally going to the hospital and my app did not work, so I have to sign in to my web browser every time to cancel a class and I was exhausted.

Come the following week Sunday my bank notified me they tried to charge me 50 dollar for 2 no show fees. I then tried to call them to figure this out together like normal customer service process but I only got a front desk girl that told me she would forward the info to the owner, and then later i find she relayed the information incorrectly?

The owner then tried to call me but she had to stay away because she had a family situation going on. Understandable!

After this, I get the emails I have attached above from them basically telling me I am a liar and that everyone there said I did not call them (i have the call log).

being in customer service myself, I completely understand you cant just trust the word of every customer staking a claim. What I do not understand is their process of involving me in the search of the employee who essentially messed up and told me they would take me off. Then while involving me, also treating me like i work there and I should know what employee does what where and what their voices sound like.

I have a package so I will keep going, the workouts are great for my joints with low impact and thats great. but thats the only reason i am going to continue (I also live in the apt building its connected to).

I just had to share this because dang, this is just inappropriate to treat a customer this way, and I have honestly never been more compelled to share a review.

do better ya'll, be kind and work with your customer. don't treat them like some liar, thats crazy.

**update, they asked me to take this down personally awhile ago because they refunded me one charge. Why are they charging you for a class you already paid for? To make more money off of your mistakes because they are short staffed. I live in the building, and this customer service problem has not gone away. Avoid this place at all costs if you want to avoid wasting your money and an absolute customer service nightmare. They have zero customer skills. They ran a promotion to flood their google reviews recently (as you can quite obviously see). Please beware unless you want to be charged for missing a class you already paid for. Such nonsense. This is...

I’ve done hundreds of regular Pilates classes but since this studio is just a five minute walk from my home I thought why not try LaGree. I’d heard it was done slowly to get the best training effect. Sounded interesting. First time I just showed up and went through the 45 minute class. It’s not really that different but the atmosphere was awful. Every move has a specific name and if you don’t know the code it’s bewildering. While the exercises may be done slow the transitions are done very quickly with an actual countdown like launching a rocket! None of the moves are demonstrated by the instructor. I found myself mimicking my neighbors. Most of them are garden variety stuff just done on a more (and needlessly) complex machine. But I stayed with it despite shaking my head at the rather silly transitions.

Tried it again but this time the instructor had cranked up her mic to max overdrive. With the hard surfaces in the studio the echo was crazy and the instructions were hard to follow. It was like the cheeseburger sketch. I figured just do what others were doing. Problem was everyone was doing things differently. It was beyond silly. I found myself not being able to focus on the workout and finally just left after about 25 minutes. Never done that in any class I’ve ever taken.

But I figured hey I’m a newbie. They have a LaGree 101 class. I’ll take that and they’ll do more instruction. I’ll be able get into it and learn the code. The convenience of the studio was alluring.

Well not so much. The PA echo was crazy bad and when I asked her to turn her mic down a smidge the instructor told me to leave the class. I had transgressed the unwritten law I guess. But I saw a lot of other people who clearly did not know what to do either. It being a class for beginners was a joke.

I love my Barre3 and Pilates classes and both have ongoing direction in real time. I’ve never had an issue like this ever. So I guess I’m not cut out for this kind of “instruction”. I’m still interested in LaGree but will...

I signed up for a class through ClassPass. I had an emergency come up and had to cancel the class so, I emailed ClassPass customer support and they early cancelled for me. So I was not charged a fee for it.

I still wanted to try out Transform so, I booked another class. When I arrived, they asked for a card on file and explained to me the cancellation policy for the FUTURE. Apparently - ClassPass charges a cancellation fee that does not go to the studio, so the studio charges their separate cancellation fee. I read down below the owner responding saying “ClassPass is unfair to small businesses” when it’s really unfair for the custome. The business should not pair with ClassPass if that’s the case because it will hurt the business more in the long run because the result will be the customer not wanting to book classes at the business.

I understand why the policy was implemented. However, it is unrealistic and impractical to assume a FIRST TIME customer is going to review the entire companies “policy” listed on their website before coming in for a simple class through a third party app. Putting it on your website is just covering yourselves for refunds, not integrity.

On top of all of this - I was not informed when I came in for the first time that my previous cancellation was still owed to them. To my knowledge, ClassPass listed it as an early cancel. So seeing the charge 5 days later without being told they were charging me for that class felt purposely sneaky.

I was a first time customer booking from a third party app they pair with - why am I getting penalized? First time penalty should have been waived or they should have asked me for a reason for the cancellation (my brother tore his MCL and I had to take him to the doctors) and could of told me then.

I did enjoy the Lagree class overall but, this was definitely enough for me to want to never return or take another...