The Terrace At Pelican Beach — Local services in Destin

10/15/2020 - 10/18/2020

The photos listed is exactly what you walk into.

We arrived at the location after 5pm (7 hour drive) went to Pelican to check-in as advertised. Signed one paper (front & back) which was the rules of the property, received 2 armbands that you must wear while on the property (if you loose it the replacement is $25 a piece, if you cut it off before bed bring it back to the front desk the next morning and they'll replace it for free, but you must and I repeat you must have the old armbands on hand) and parking pass. The beach access is a short walk (right behind the Pelican) You can use the pools at both properties and weight rooms. The view from the master bedroom and living room was amazing, they overlooked the pool area, the beach in the distance and the man made lake with walkover access.

We didn't have many questions and had zero issues with the property, but the response time from the Owner was too notch and it was a matter of minutes if not seconds. AC unit blew like a winter storm, but some days we didn't need it because of the cool nights & mornings. The TV's in the master bedroom & living room are easy to use (if you have cable at home it's pretty much used the same way) We didn't use the 3rd TV. It has a nice big refrigerator, toaster (didn't use), microwave (didn't use), dishwasher (didn't use), coffee pot (didn't use).

The house was very clean and well kept (when your from a family of medical professions and married to one you keep your gear ready at all times, no knock to the cleaning crew because they did a hell of a job on the cleaning and you can tell it was clean. We cleaned the house, washed the bedding and towels again before we settled in. (The owner has broom, mop & vacuum in the home) We didn't utilize the 2nd bedroom so we kept the door closed the whole time. We didn't utilize dishes because we travel with paper plates, cup & plastic utensils.

The property is not far from entertainment, stores or restaurant. Don't forget to utilize the 1 daily free pass for activities through xplorie (not unit/1 person) you can do airborne adventures, fishing adventures, dolphin cruise, snorkeling & water park (some of the things are seasonal).

Once again Thank-you to the Owner for opening your beautiful home up to us, we will...

Visited Pelican Beach Resort 3 weeks ago and my family had a wonderful time. We stayed at the Terrace unit 1101 and let me just say don't judge a book by its cover. The photos online doesn't give this unit any justice. We had a 3 bedroom 3 bath condo with great views. The Terrace does not sit at Beach front which was perfectly fine for us it at a walking distance or you can take shuttle that is provided from Resort. Unit seemed to be recently remodeled Kitchen was fully equipped, washer and dryer at entrance to the unit all three restrooms fully stocked with towels. Bedrooms were good size. Pool view from bedroom balcony which also over sees to the beach. As for the beach umbrellas are rented on a first come first serve basis. One is allowed to bring beach umbrella but have to set up behind the ones that are rented by the resort.

We only encountered a few minor issues one of them our unit not being ready at check-in time. We arrived around 3:45p and checkin was at 4p. Our unit wasn't ready till about 4:20'ish. However, there was a few people in the main lobby complaining after we had settled and headed out to the beach whom were still waiting on their rooms. Coffee was provided but no filters for coffee machine. As I mentioned unit being recently remodeled well there was boxes of tile replacements found under the beds but we just ignored it.

Overall we had a great time and will more than likely stay at this resort in the future. Oh, and remember housekeeping services are not provided you will clean after yourself bring house essentials such as detergent, fabric softener, dish soap and sponge etc... we were well prepared but if you are wondering keep that in mind....

I rarely if ever post negative reviews but given the circumstances of this, the disaster area we were trying to help clean up and lack of compassion and reason of this property and Expedia I had to say something. The condo was clean, well kept and what we expected. EXCEPT WE NEEDED A BED TO SLEEP ON!! The staff and management were the problem. The staff and management exhibited poor hospitality and bad decision making about guest and their needs and how to make things right.

We were evacuated from hurricane Michael and were working 12 hour shifts in Mexico beach to help our families clean up. We paid in advance for a room with 3 real beds. Checked in and we had two beds. Explained to property we were 3 adults and prepaid for 3 real beds. They said sorry but not their problem. Said to contact Expedia. Neither Expedia or terrace at pelican beach would offer any remedy. We spent almost $1000 here and just slept for a few hours each day and took showers to return to disaster. Don't patronize this property - hotel told us Expedia had to remedy - Expedia says property has to remedy. It is a perfect way to screw people when they have a problem.

Communication from Expedia

"Thank you for contacting Expedia regarding your. . . . request.

Our records show that one of our Customer Service representatives have coordinated with The Terrace at Pelican Beach, however, they denied your request. We are bound to abide to whatever policies imposed by the hotel and we do not have the authority to override hotels decision and policies.

We appreciate your understanding regarding this matter.

Thank you for choosing Expedia."

Dale Expedia Customer...