Best Buy — Local services in Douglasville

I placed an online order for same day store pick up on 6/16/25. The computer at the office I work for had quit working and the office needed a quick replacement (we needed the computer before the following day on 6/17/25 so we could see patients in the office.) I placed the order and paid online using my Best Buy account. My coworker and I had to drive an hour to the Douglassville Best Buy because it was the closest location with this particular computer in stock for same day pick up. We arrive at the Best Buy and provide the worker with my phone number to the account the order was placed under and showed them the confirmation barcode. The worker scanned the bar code and told us the order was not quite ready for pick up, but he would inform the back that we were here for it. We left to grab lunch 3 minutes down the street and when we got to the McDonalds, I checked for an update on the Best Buy app, and it showed the order was canceled. We drove back over to the store and told the worker we were just there less than 10 minutes ago, and the order wasn't ready and now it is showing canceled. She checked and told us the order was canceled by corporate, and it was not giving a reason, and I needed to contact corporate for an answer. I called corporate immediately and was told I cannot place orders online because my account was flagged as "a reseller account - meaning my buying activity is suspicious and indicates I might be purchasing electronics to resell them elsewhere." I told the man from corporate that that was an absurd accusation and I rarely buy anything from Best Buy so it makes no since how my purchasing patterns could be "suspicious", and they need to fix the account not to show that. He said he couldn't help me with that but also did not provide me with a name or number of anyone that could help. When I went back in the store the workers then tried to tell me the computer wasn't even in stock. (I think they just refused to sell to me without flat out saying "we won't sell to you") because shortly after being told it was not in stock, my coworker that was with me told them she wanted to buy it and then they were able to locate the computer. She was able to use her Best Buy card to purchase the exact computer we went to purchase in the first place that I was told was no longer in stock. I've already filed a complaint to BBB about this as well because this is too far. You can't assume someone is reselling items with no proof that they are actually doing so. Not that I purchase a lot through Best Buy anyway, so I'm not concerned about needing something from them and not being able to purchase it - the point is, don't label me or my account as something that I am not. Reselling items is not something I do, and they should not be allowed to...

TLDR - It is impossible to call this store directly and apple care has them mislabeled as same day repair.

I received a call from the Geek Squad but was unable to call back. Every time I attempted to call I receive a message saying I was calling outside business hours. I was called at 10:42 AM and attempted to call back at 11:12 and 11:13 using the extension left in the voice mail. The geek squad hours are listed from 11 am - 7pm. In order to get in touch with the store I had to call the best buy customer service. When I called the customer service informed me they also could not reach the store either and would have to put in a call back request that could potentially take up to 2 hours. I don't know why this is the case, but it's very frustrating to try to return a call. At minimum it would be nice to be able to leave a voice mail.

The rest of this review is less of a complaint and more of a warning for other customers who may be seeking Iphone repairs - On Tuesday 7/25 I scheduled a appointment via Apple care to have my front phone screen replaced on Monday 8/1. The phone is in good working order, just has a singular crack. According to apple care, this location can provide same day repairs. Having booked approximately a week ahead of time I assumed there would be no issue. On sunday 7/30, the day before I was supposed to arrive for the repair, I received a call from geek squad indicating they did not have the screen part for an apple iphone 13 mini and would have to hold onto my phone for a week in order to get a screen and make a repair. When the geek squad called me back, I asked if there was anyway they could order the part and reschedule my appointment. The geek squad member then informed me that apple controls their stock and that apple has them listed for '0' for the iphone 13 mini screens and that the only way they could order the screen was to have the phone. He also informed me that their location doesn't even have iphone 14 screens in stock for this same reason. This is of course not geek squad's fault if they can not manually make requests, but I do wish I had been notified earlier in the week so I could have rescheduled somewhere else sooner.

Hopefully apple or best buy will amend their system so parts can be ordered when appointments are scheduled, but in the mean time do not schedule iphone repairs with best buy if you...

I went to three different Best Buys in about 4 days plus called their support line for geek squad. Here's the problem I had...

I went to Best Buy to buy a gaming PC as a gift to someone. The first problem I had was that there was no one in the section selling computers. I walked around for nearly 10 minutes looking at PCs then finally saw one that I wanted. I stood and looked around for another 5 minutes or so trying to get the attention of several people walking by. No one responded. I finally walked to the front of the store to have someone paged to come over.

The salesperson comes over to help me with a system. He knew very little about the products he was selling even though he was assigned to that department. He kept telling me things that I knew for a fact were wrong about the specs. I would call him out on these things and tell him exactly what I was looking for.

After getting the PC, I noticed that there was only one DIMM for a total of 8gb. I wanted to upgrade the memory so I asked the salesperson about purchasing more DIMMs. Since there were four slots and only one was being used I asked about purchasing three DIMMs, one individually and a two pack. The salesperson looked on his system and stated that they did have single DIMMs and a pack of two. I repeatedly asked him if the DIMMs he was looking at were compatible with the system that I was buying. His response was, "it should be”. I continuously told him that I could not work on "should be" because I didn't not want to have to come back to exchange anything. He finally contacted someone on his walkie and they told him that it was compatible.

The salesperson told me that we would have to go over to the Geek Squad desk to get the DIMMs because they were behind their counter. When we got to the Geek Squad counter, the salesperson went behind and pulled out two packages one he stated was a single 32gb DIMM and the other was a two pack of 32gb DIMMs.

I stepped over to pay for the memory and looked at the packages just before I swiped my card. I looked at the single pack and asked the guy what this was he was giving me. He stated that it was the single pack 32gb DIMM. I then advised him that what he was giving me was an SODIMM and was for a laptop. He looked at me confused. I showed him the size difference. He was unimpressed while taking my payment then...