Michaels — Local services in Draper

My main purchases at Michaels are art supplies for myself and craft items for kids.

This is one of the few places that carries art supplies locally. The art selection—sketch paper, paints, pen and ink, Prisma Colors—is solid. And they have plenty of craft items to choose from.

What makes the shopping experience less than ideal for me is that you either have to pay the higher price for items OR play the coupon vs. sale item game. (And then it’s kind of like going to a gas station convenience store where you either pay $3 for the single bottle of a drink you want, or you buy 2 for $4.)

I know this coupon-sale model works for some, but I personally don’t like to sign up for anything where I get zillions of ads and have to watch the dates on coupons. And I don’t like feeling like I need to buy three sketch pads in order to get a good price. When I want some paper, I just want to go to the store and buy the paper. (Again, this is my personal taste.)

The other less-than-ideal aspect of this store is having to stand in the winding checkout corral, filled with various impulse items to buy. Other stores have checkout-corrals—especially craft, fabric, discount, and office stores—and maybe they increase sales and give some people things to look at... I, however, prefer a cleaner, more straightforward checkout experience.

5 stars on selection and art aisles; 2-3 stars on...

I just went to Michaels to buy a sketch pad and pencils. I wasn't greeted when I arrived or any other time during my visit. Several employees looked at me but didn't ask if I needed any help. One male employee looked at me quite a bit and even came around to look at me while I was viewing an endcap and came down the aisle when I went to where the rest of the pencils were. Neither time did he ask if I needed help. When he came down the aisle he asked the older couple if they needed help but still didn't ask me. When I went to the register, the item I planned to buy rang up much higher than it was labeled but the cashier didn't offer to help confirm the price I'd seen or ask anyone else to go check. There wasn't anyone else in the line at the time, so it wasn't too busy to offer assistance. I also wasn't greeted either of the two times I went to the register. I did witness the cashier greet a customer in front of me, and I also witnessed another employee ask a customer if they needed help while I was standing at the register, so the employees are capable of acceptable...

Went to get a picture framed (supposedly same day) lady was 10 minutes late for work so I had to wait for her to even show up first. Was then told it would take about a week to finish instead of same day. 2 weeks later I get a call that I was misquoted and the style and layout chosen won't work. To recap; employee was late for work, not properly trained, quoted me for work that couldn't be done, tells me 1 week for something advertised as same day, and more than 2 weeks before then notifying me of any of these problems. Top to bottom bad experiences. Nothing good at all I can think to say. DO NOT SHOP HERE!... A month later I am still waiting for the dipsticks that run this place to figure things out and finish a simple framing job that a C- high-school shop student would have had no problems accomplishing. However, they dont have any problems keeping my money as tho it they did their jobs correctly and on time. Would have been faster and cheaper to nail my picture to a tree and wait for it to grow the frame around...