Planet Fitness — Local services in Draper

UPDATE: Everything I wrote previously stands, EXCEPT the moderate piped in "music" volume. It is now loud and intrusive, rather than just background, even though virtually everyone there has something in their ears to listen to their own preferences, many with noise-blocking earphones or other devices. Even with all the adjustments I could make on my Bluetooth-enabled hearing aides that dampen ambient sounds, I had trouble hearing my own program well. The staff are not only unwilling to lower the volume, in some cases actually increased it after I requested it lower. Guess I'll keep looking for somewhere that values clients more than whatever income they must be getting from "artists" to play their noise.

I had been going to the Sandy facility for many years, but they keep it too warm for a comfortable workout, and I find the Draper facility, which is closer anyway, to be more consistent in temperature, cleanliness, and general ambiance. Some of the newer machines are less comfortable and ergonomically correct for me, but I'm adjusting. Music is less intrusive, too. Layout (long and narrow) is awkward, but oh well. They could use...

My closest planet fitness was closed for the weekend-night, which I hate, so I drove to this 24/7 location in Draper, and WOW. This is the nicest planet fitness I’ve ever been to. The facility is huge! Tons of equipment, dozens of each type of machine. I’ve never seen a planet fitness of this size. Despite the size, it was immaculately clean. Like, not joking when I say the place SMELLED AMAZING. I don’t know how you keep a gym so clean. All of the equipment I saw was in working order. To top it all off, the guy at the front desk was SO inviting, SO friendly, SO helpful. (mind you, I came at midnight, he would’ve had every excuse to not be excited to be there). I’ve been to a lot of planet fitness locations in the last decade that have left me reluctant to return, but this place was the real deal. I’ll be happy to drive the extra 15 minutes to this one from now on. Props to the owners and the employees running it, I can tell you take pride in...

Yes I love the facility. And no, it's not too warm or too cold.

BUT I am disapointed in the customer care. When I have approached the front counter to scan in or asked how to use one of the tanning/hybrid rooms, massage chairs, or report a maching that isn't working, the teens behind the counter are gathered in a corner and look up to see who is "bothering them now" so to speak. Begrudgingly they waddle to the front.

This is unprofessional.

Customer care is a skill, and not a hard one. I do not want to ask another question because I do not want a poor attitude.

Training of employees requires customer service skills that welcome the client, are eager to help and show they care.

I was going to write an email about this but instead chose to bring awarenss on a social platform in hope that this...