Galaxy Nails & Spa — Local services in Draper

After many years of using this company at their various locations I have finally decided they are not worth the time or money. VERY inconsistent, don’t bother making an appointment- they don’t write it down, or take note of what you are asking for - I witnessed this first hand today as well as my own appointment not being followed. They are very quick to upcharge for any and every modification but they will not back up their services if you are unhappy, don’t expect the same amount to be refunded if you get to that point. You might get a good nail tech 1/4 time you go in...and if you find them then stick with that person and don’t risk trying another. Extremely unhappy and extremely disappointed I spent as much time in their salon as I did for an unhappy result.

I was unhappy with the quality of services I had done today, the manager Jeff tried to correct it. I wanted him to remove what the nail tech had done and issue a refund, he insisted on trying to correct it but the shape, color, length is still not what I had asked for when I came in for my original appointment. Additional to the problems with the acrylic on my hands, the shellac on my toes was lifting up already (not even 12 hours after having them done) jeff wanted them to just cover it with top coat (i knew that wasn’t going to fix the problem it needed to be removed) and when I pointed it they made a fuss about it. I asked for a refund and they didn’t refund the correct amount listed on the price board behind them. I was so fed up with how stingy and unwilling they were to make sure I was pleased with what I had paid for was fulfilled I left and I will gladly pay someone to remove their work and reapply what I...

me and my sister came in for our first time here to get a full set n a pedi. the ladies who did our toes were so sweet and wonderful. both of us have never had a pedicure before so we were lost, laughing, n all over the place trying to figure out what we wanted. both tao and kim (i’m so sorry if i spelled names wrong) were so patient and helpful and the pedicures from them were awesome from start to finish. then from there gabriel did my sisters nails and kathy did mine. both sets ended up HOT c: and exactly what we wanted. everyone was so into their work and it was really cool to see that. they were all complimenting each other on the work they were doing while talking to us, and it just seemed like they all genuinely enjoyed working there. i personally love that, because it makes everything more fun and welcoming when in comparison to all the other places i’ve gone to, you walk in to let them slap on your nails so quickly to where neither of you don’t have time to notice smaller details and if either of you do notice, either they don’t mind about it enough to fix it or you feel like it’s too much of a hassle for you to bring it up. but here they all seemed like they really enjoyed and cared about everything. for you, for them, and for each other and i’m seriously so excited that i found a nail place that i like this much. ask for kathy gabriel kim or tao, they were the best(: but however i seriously doubt that you can have a bad...

I visited Galaxy Nails at Draper recently and, unfortunately, it wasn’t a great experience. I originally asked for a design, but they were gonna charge me $120 for a nail set I wanted but I felt like it maybe was too complicated for them so I felt bad and changed to something easier that I think they can do. And I was there for awhile which I understand about but I kept telling the girl the colors she picked were wrong and towards the end some random girl took over for her and I thought that was odd. I ended up telling them to put rhinestones on the remaining nails because I was honestly over it & wanted to leave. And they charged full price for something I didn’t ask for and I tried talking to them about maybe lowering it or something to accommodate my unsatisfied experience but It felt unprofessional and disappointing.

What made it more frustrating is that I had really been looking forward to this appointment. I value businesses that respect both their customers’ time and choices, and this experience didn’t reflect that. I hope to see improvements.

In the photo, I shared the reference photo I wanted and my...