True REST Float Spa — Local services in Draper

I returned for my second float on 8/2. It was clear that the staff knew there had been a problem. The two young women working were very kind. Teddy went out of her way to ensure I had a terrific experience. 5 starts for that part. I noticed the young man from my first visit. He did not speak, and seemed surly. He had mentioned he's an investor. A good business lesson would be to learn to embrace the client's return, and talk to the client rather than ignore him/her. However, Teddy assisted in an exceptional experience. So, let's average the 2 and 5 to a 4.5. Thank you, Teddy, for improving my experience! Terrific and relaxing!

This facility was discussed at the clinic where I work this week as a potential healing location. So, I looked for it online. New to the area, I decided to visit the spa to see the quality on 6/24/2022. The two ladies working were most polite, and sold me the buy one get one free offer that was posted online. I offered to buy it online if an in person purchase would be a problem. I was assured that I could complete the transaction in person.The salesperson rather aggressively tried to schedule my first soak that very day. I set up my first soak for 6/25/2022. I had hoped for a positive experience. It was fine. The video is nothing like the experience in terms of staff asking the music of preference. I wanted silence and more desensitization. I had to ask to stop the music. The music is supposed to start 5 minutes prior to the end of the session (per the "instructional mandatory video). It was clean. The "vanity" room was nice. The workers on 6/25/2022 were polite, especially the young man with the tattoo for 2019. Later in the day, I received a phone call from either the owner or someone who is part of the business stating his guys were not able to close out/check out the visit. How is this my fault? He wanted me to go through my emails. I did. He kept telling me I would have a gift card/promotion code of some sort. I did not. I offered to email him my receipt. By the way, he did not introduce himself on the phone by saying, "Hello, this is ** from TrueRest Draper." No. He just asked to speak with me. That's poor business practice. I would highly suggest business etiquette classes or review. Anyway, apparently, none of the emails suited his needs. He proceeded to ask me if I "find" the emails NOT to use those two cards for future treatments, only the two for which I paid. This is ridiculous. A. I would never essentially steal. B. He was condescending and insulting. I told him my thoughts on the phone about his comment. He attempted to say it was an attempt at humor. In all my years I have never had someone attempt humor in such a serious manner about a service offered. Nope. That just does not work. I can never recommend this facility to friends, colleagues, or patients. I did let him know that his comment is most insulting. I'm not only a professional, but a person who values character and integrity. Maybe he should be so kind as to ask about the services and apologize for the call and mistakes on their end. Blaming the customer is not the way to handle business. What I will do is state that this is not the place to go for an optimal experience. I appreciate the effort and floating, but they need to have their act together. Calling a customer in such a fashion is highly unprofessional. There are other options in SLC. And, there are options in other cities as well. Again, apologies to the kind young man with the 2019 and his coworker. But, business etiquette and manners are critical. The video needs to match the experience as well. So, definitely a hard no. I would prefer to have my money back than return to this spa. Spend your money and time elsewhere. It is true. There is some evidence for this treatment, but there are options as well! Insinuating a possible future theft when there were clear mistakes on the part of the business is...

I took a trip to the True Rest Float Spa in Draper. For one full hour, you get to float in warm, filtered water with one thousand pounds of Epsom salt dissolved in it, which creates a completely weightless experience. You can choose to have lights, soft music, complete darkness, or silence. You control how far open the doors to the Pod are or if you would like them closed. Each room has a shower with shampoo, body wash, and conditioner so you can rinse off before you float and wash off afterwards. There's also a complimentary Oxygen Bar and tea station when you are done. I'll be honest, I wasn't really sure if I would enjoy it. I can get claustrophobic and the idea of just sitting still for an entire hour is hard for me. This was incredible. It relieved every single pressure point in my entire body. I have a lot of lower back pain and tendon problems in my left foot. For the first time in forever, I was completely pain free. I chose to keep the lights on and have soft music. I also kept the Pod door cracked the slightest bit (to deal with my claustrophobia). It took about 10 minutes for me to convince my entire body to completely relax, but once I did, it was heaven. After we left I thought "that was a neat experience"- but wasn't sure if I'd really want to go again. As the day went on, though, the effects of the float were even more noticeable. The lack of pain in my back and ankle lasted the rest of the day. But more importantly, the completely relaxed meditative state that you enter into while in the pod also lasted throughout the day. We signed up for the membership and are excited to be able to go again. Visit the Draper True Rest Float Spa homepage and your first float is half off. I can't recommend...

EDIT: Regarding the owner's response, what a load of garbage. Each of the four times I went in, there were over half of the pods open. One of the times I was the only person there. But I guess those empty appointment slots are, if we are to believe the owner, proof that there are just too many veterans coming in for free floats and they can't accommodate all of them. Here's a question, if it's not about the cost, why not allow veterans to schedule a free float on a different, slower day if one is not available on the the 11th? Of course, the real answer is that it's not about helping veterans, it's about the money.

Starting in 2023, the owner of the two True Rest spas in Utah has decided veterans are 83% less important. Previously veterans were entitled to float for free every month on the 11th, now it's once every six months. I'm assuming this is because their fake altruism starting costing them too much money. People like this love to claim they care about veterans and appreciate their service, but as soon as it starts biting too deeply into their profits, they show their true colors. Everyone likes to say they care about veterans as long as saying so attracts business, but very few people are actually willing to put any effort into actual support. When the cards are down, you see results like this: another "pro-veteran" business that's just as cynical as the others, happy to "support" veterans as long as it attracts enough business to offset the losses but when it comes down to deciding whether to put less money in their pocket or cut their veterans' benefit, they're all too happy to toss veterans...