Red Wing - Duluth, MN — Local services in Duluth

Owner/manager is very rude and strange. Ordered a pair of boots online because we called the Duluth store and they didn’t carry them (of course! They don’t carry any of the styles/colors we want). We asked if they fit the same as another boot and were told yes. Ordered them online and they were too big. Went to return in store (as the website suggested we do). The owner was INSTANTLY put out by this request which was weird. And has the audacity to rudely ask why we ordered them online instead of getting them in store. We told him they were not available in store. In which he made a strange comment about how we aren’t supporting his “small business.” (Which is really just a franchise of a large business). He then went on about how it costs him money to take our exchange, now he’s stuck with them and has to pay full price, how Red Wing should have never allowed online ordering (like what..?), etc. It was so uncomfortable, we told him two different times we will gladly just process the store online. We’ve spend hundreds of dollars over the years. Well, now, guess who will NOT be supporting your small business. It’s not the customers fault that you potentially lose money on an exchange - bring that up with the company!! EVERY other store allows AND promotes in store exchanges/returns as it’s easier to ship back. It was so uncomfortable, we didn’t even dare ask for our military discount or I am sure that would have been accompanied by a slew of complains as well. Right behind him was a sign about essential being a good person/offering good service. Maybe that should...

Bought a pair of boots (3519) had for a short while and one of the eyelid clips to tie them up broke, brought them to this store in Duluth mn. They explained to me that the new lace clip probably wouldn’t match, which I wouldn’t care as long as it worked. Received a call from the saying that they would have to order the new clip as the ones in store wouldn’t work. Received a call from them that my boots were not able to be fixed but for a small and I mean small charge kinda like what I figured to be a deductible let’s say I would get the same boots, but brand new. I’ve enjoyed redwings for many years and the way this was handled far exceeded what I expected to be done. I will continue to buy Red Wings from the store in Duluth Minnesota for as long as I need work boots. You get what you buy people and Red Wings are top-of-the-line. Good work to the staff member(s) that help me at the store...

So being in EMS(emergency medical services) I had a hard time finding a boot that I would like. Colleges recommend the red wing apex they also recommend the insoles that red wing recommend for my arch type. I walked in and was treated immediately. Went on their scanners and talked to the expert on what I needed. And I came out with perfect boots that felt good. Yes they are expensive but if they last 3 to 5 years like my coworkers have experience then I have complete faith in...