Office Depot — Local services in Duluth

If you are dropping off a prepaid FedEx shipment and you don't have a label -- DON'T BOTHER COMING HERE! Despite being listed on Fedex.com as a "Full-service shipping location" it is NOT. I lugged a 40 pound box in here, and was immediately advised that I would need to take a screen shot of the shipping label, email it to them, and then use the self service printing station to print it out. I did as they asked, and their printing station system ended up being down. I had to lug it all the way back out to my car, and then ended up not even being able to take it to FedEx as my phone went flat. Despite having a regular thermal shipping label printer connected to their main system behind the counter, the shop assistant insisted that there was no way that they could print one out using that (I had the tracking number & barcode on the shipping label PDF on my phone which they could have easily scanned). He said I would have to go to FedEx at the Airport. This makes no sense whatsoever.. if they print out a label using their thermal printer, and it tears, they don't have a REPRINT LABEL function on their system?? Of course they do!

It is very obviously an attempt by Office Depot to force the customer to pay for a label. Like really? They probably spend 10 times as much as the cost of a label in wages instructing a customer on the convoluted process to print out a damn label, while pissing them off!

Will NOT be shopping...

Went in to buy a new laptop and was met with a tech support guy who seemed to have no clue about the computers he was showing us or about customer service. I paid for and had them install McAfee anti-virus and have them enable a pop up blocker and went on my way. Less than a week later, I was having pop up troubles so I brought it in and they did a check up and assured me that it wouldnt happen again. A few weeks later, I brought it in for the same issue and they told me I had a virus from the pop ups. They then charged me another couple hundred dollars to install another anti-virus software and then fixed the pop up. Thy also neglected to call me when it was resulting in it sitting in the store for an unnecessarily long amount of time. Not three days later and it was still plagued with popups. I had my sister's boyfriend take a look at it and he fixed it FOR FREE in under twenty minutes. Since then I have had absolutely no issues with the computer. I would not recommend any one buy a computer, printer, or any device from Office Max unless you want bad customer service, unnecessary fees, and a device that...

I came in planning to buy a desk. There were about 4 employees in the store hanging out at the registers. I was browsing still so no big deal. I eventually found the desk I wanted. There were only floor models around so I at this point I did need help in order to purchase the desk. 1 employee was helping a lady get a chair and in his defence he was nice and helpful. But after that these guys gathered at the registers again and started chitchatting. I know I could have gone up and asked for help but while waiting I actually had a better idea. I grabbed my phone started looking online for desks and actually found some cheaper ones. I'm not mad cuz I saved money and we make mistakes but this is bad...