Ashley — Local services in Duluth

The store itself was great. We worked with a sales person named Josh who helped us find exactly what we needed. It was expensive but the warranty was worth it with having kids. We paid for delivery as we lived out of range for free delivery. One of our dressers got broken during the delivery in June 2023. I was told it was out of stock and should be in in September, then it was October, then November, and when I called in November … you can guess it! …. Now December but because of the holiday it wouldn’t be delivered until January so to call back then. I called back 1/3/24 to be told the case was closed the end of December because I didn’t answer when they called and they call 3 times before closing a case. They are “supposed to” document when someone called but no one did so they can’t even tell me when for me to check but I never saw a missed call and never got a voicemail. I also was able to see that I called days before it was closed which is when I was told it would arrive late December. They gave me the option of waiting 2-3 more months for a replacement or keeping the one I have (which the door doesn’t work on and it’s cracked so it sits at an angle making all the drawers open constantly) and they’ll give me a 10% refund. No thanks! I’m still paying monthly payments for a dresser that is taking up room and we can’t use properly. It’s also becoming a hazard to our toddler because the drawers open constantly an and he now wants to try to climb them. And we can’t use the door to cover the drawers because the door doesn’t work (missing peg). As much as I love the bedroom set and the giant circle chair we got - I’ll never buy another item from Ashley after this experience and thankfully I’ve prevented a few people from making the...

My husband and I recently purchased a couch from this store. We love our couch, but our buying experience was quite stressful. My husband and I both work in sales and in customer service, and we were very disappointed in the management at this store.

Our sales person that we were originally working with was so kind but very hard to get in touch with, as she works part time. She helped us the first day we were in, but when we tried to connect with her three other times, she wasn't there or available.

Finally, the general manager helped us the day we bought our sectional and we paid the couch in full on the day we purchased. He told us the couch would be on-site on 4.11.23 for us to pick it up, so we coordinated time off work and friends to help us move it and a vehicle to borrow. We called on the day it was supposed to be at the store to make sure it was there before driving 30 minutes away and they said the couch wasn't there, with no explanation as to why.

We asked if they would at least offer a free delivery for the inconvenience as this was the day we had all hands to help, and they wouldn't do anything for us. The manager we spoke with on the phone seemed confused and not confident, and hardly worked out a solution for us. The couch did not arrive until two days later, so we took additional time off work and had to coordinate help from friends and family again.

Overall, it was a frustrating experience, especially when I work in customer service myself, we always bend over backwards for the customer. I don't feel as the management cared about us and the inconvenience they caused because we already paid it in full. I don't think we will be buying from here again unless the management...

In-store buying experience was great, however the delivery, customer service, and damages has been a nightmare. We ordered a new table back in early March with 6 chairs and a bench. We were told we could pick it up instore on the following Monday. Got a box truck and arrived at the store on Monday to find out that it wasn't delivered, was told that they could deliver at no charge since it was their mistake. Arrived a week later, table and one chair was damaged. Called and set up an exchange for new table top and chair. Another week goes by, Table top arrives, however the chair again arrives damaged from shipping. Set up another exchange for a new chair, requested instore pick up since it's hard to take so much time off work to meet delivery. Customer service confirmed instore pick up. Called day before delivery was scheduled and confirmed it would arrive instore the next day for pick up. Husband calls a few hours later to say that it was delivered to the house and again was damaged. Called customer service and they gave us an option for another exchange (would be the third try) or 10% off damaged chair. We are almost 2 months from the date of purchase and are not taking more time off to meet the delivery or keep having to do exchanges so we accepted the 10% off to be done with it. Won't be back, went to HOM to purchase our living room set and it was a smooth, quick purchase,...