The Point at Perimeter — Local services in Dunwoody

This will be a running review, as I recently moved in. Two stars, because things can always be worse. Here is a status after moving in two weeks ago:

The air conditioning didn't work on day 1, and the thermostat was hanging off of the wall by wires. Fixed pretty timely on the Monday after I submitted ticket.

The carpet in the unit was new throughout. Kudos.

The stove was inoperable and disassembled, despite having power on the indicator. Fire hazard.

The dishwasher does not drain, leaving standing water for days. I found a piece in a cabinet that I think belongs in the appliance, but I'm not sure and don't want to flood my unit if I'm wrong.

The clothes dryer requires three batches to dry one load of laundry. Fire hazard.

The unit was not painted and there were many chunks of drywall missing from corners and spots throughout the unit. Not a huge problem for me personally as I embrace the rugged look, but shows gaps in professionalism and attention to detail.

It was at this point I had opened several work orders and, to the credit of management, I received timely contact from the maintenance manager. So when needed, they do communicate efficiently. He got the stove working and hooked up the dryer vent to the wall. Note that he didn't fix the problem I reported though. He claimed the dishwasher was fine, but it's not. In conversation he confirmed that there was no way this unit was ready to be moved into, and moreover that it had not been inspected or walked through, despite the paperwork from the leasing office claiming that it had. He was a real nice guy I and I invited him over for a beer later.

I found a bulb that was burnt out in a bedroom, so I figured I could change that easily enough. I unscrewed the bulb only to be literally showered with sparks coming from the ceiling fixture. I backed away and contacted management to have that fixed. Fire Hazard.

After a quiet few days, my unit was then unlocked from the outside while I was in it. For clarity, there are two deadbolts on the door, and only one can be opened from the outside. The other can only be locked from the inside. Apparently they didn't re-key between tenants.

I don't know if there is some occupancy mandate with door knobs, but all the interior doors that should have interior knobs are actually keyed knobs, for which I don't have a key. I suppose this could be a domestic abuse protection (if I had a key). This means someone could be locked in a room with no way of safely getting out, which to me is a fire hazard. I didn't open a ticket on this.

I am writing this to document publicly the breaches of trust this organization has committed, as well as for my insurance claim in the event my unit or property is damaged. I will comment again in a month to follow up on whether the open issues have been addressed.

Edit: 1 month follow up

We all like redemption stories. This is part of an ongoing one, and I hope it continues (as needed).

I have lived here a month and a half and I have submitted thirty work orders to either repair, replace, or just document various degrees of wear or damage to the unit. I also submitted three pages of other minor issues as property inspection items.

The first reaction by the property to the bad appliances was to replace them with 'cannibalized' appliances. They were not refurbs, as they were still problematic. So, I visited the office to discuss some concerns with the property director. It was a good, frank conversation.

After some venting, I was asked point blank if new appliances were what I wanted. I wasn't prepared for that, so I balked. Lesson learned: when making concerns known, know what you want in case it's offered. I relented and accepted the offer for new appliances. They came through.

The maintenance department has had some challenges in the past, and by interacting with them so much during this ordeal I've learned that they are growing and changing to meet the new demands of trying to provide world class customer service. ...

I would give this place negative stars if I could. It has been a few years since I lived here but when I realized they sent me to collections I could no longer remain quiet.

I moved into my apartment on the first floor in November of 2019 and promptly moved out mid March 2020. I did NOT live in the apartment as it was inhabitable for the months of February and March and here is why- During my time living there (roughly 3 months) I filed 11 work orders. They were for various reasons but mostly the rat and mold infestation in my apartment. The work orders were either not answered or when maintenance showed up did nothing but "look around". I finally moved out at the beginning of February leaving my things behind after being hospitalized.

Several times I caught rats in the kitchen eating my produce on the counter and running through my cabinets!

I documented with photos and videos, the damaged weather stripping at my exterior doors where the outdoors was clearly visible from inside my apartment. I could never keep the apartment a steady temperature because of this- especially in the winter! This inevitably raised my heating and cooling costs. Not to mention My thermostat was broken for several days before addressed.

I filed multiple times about my tub not draining properly. This was never fixed. I slipped multiple times in the shower due to this problem, not to mention the foul odor it left.

The most concerning issue I had was the mold infestation. I have attached photos and have many videos of the problem. During my time at The Point at Perimeter I experienced many illnesses but the worst was Bronchitis TWICE, walking Pneumonia (lasting almost 2 months), and was also hospitalized due to lung complications. This resulted in thousands of dollars in medical bills.

After several phone calls and emails back and forth they allowed me to vacate the premises but not before asking me to pay additional rent for which they have now sent me to collections for. They REFUSED to do the final walk through with me on move out day. They REFUSED to fix the problems in the apartment and continued to give me the run around.

In addition, there was horrible water damage under the floors. I have shared photos and outlined in red where you can clearly see discoloration due to the water. The floors were "squishy" when walked on.

I conducted multiple independent party mold tests coming back positive with severe mold results during my time in apartment 6106 all which are now with an attorney. It baffles me that not only would this apartment complex not fix the issues stated but cause me THOUSANDS of dollars in medical bills, and then send me to collections...I moved my things out the second week of march but do keep in mind I hadn't been living in this space due to major health concerns since the end of January! My furniture and all clothing were also completely ruined. I had to throw out everything as it was soaked and covered in disgusting mold. This was another cost to me.

I'd like to note despite their carelessness and lack of holding up their end of the apartment contract to create a habitable space to live for the money I was paying monthly, I never asked them to pay my medical bills or reimburse me for heating and Cooling costs or anything else they caused me for that matter. I simply asked out of my lease. and they come after ME for money! unreal.

Not only have I hired a lawyer but I will also be taking this story with my photos and videos to the local news outlet. Its time they are held responsible for this dangerous environment!

I think the photos attached speak for themselves. These are just some of the places in the apartment. I have dozens of videos and photos. Please keep in mind these were taken on move out day so they sum up perfectly how none of the issues were EVER addressed. DO...

Here’s the message I sent after our experience. Have not heard back.

Today (Saturday, March 8th, 2025) we had an appointment to tour at 11 AM. We arrived and pulled up to the visitor's gate where we saw a sign that said something like “Dial 000 for leasing office”. We did this, but nothing happened. The keypad did not change, or even show that we had pressed 000. We tried a few more times before calling the office. At this point, we had backed up and pulled over. As I’m on the phone with whoever answered, I see an Amazon driver pull up. She can not get in either. I tell the woman on the phone this, and she says “Okay, well I can’t just let anyone in.” I’m not sure what that was supposed to mean. I was not asking her to let the person in, I was trying to explain that it’s not just us having this problem. Whoever I spoke to on the phone was exceedingly unhelpful and rude. She had us go back over to the keypad and instructed us to type in 0819. She heard me tell my partner to press the call button (I did this because, again, nothing happened on the keypad) to which she started saying over and over again “Don’t press the call button.” I kept telling her that we did not. As this is happening, someone starts saying “Hello? Hello?” over the speaker. My partner is replying with “Hello?” and then the person stops answering. The whole time, she is telling me not to press the call button. We are getting very frustrated at this point. She keeps saying she “can’t just let anyone in”, arguing, and talking over me. Then, the speaker starts making a blaring alarm sound. We are overwhelmed and frustrated. It is 10 minutes past our appointment at this point. She tells us she will call us back in a moment. We hang up and again pull over. We watch as at least 5 or 6 people (one being a FedEx truck) try to get in and can’t. They either leave or just drive through the resident’s gate. 5 minutes later and she hasn’t called back. It’s now 15 minutes past our appointment, and at this point, we don’t even want to tour anymore. I called back and she told me she tried to call us back. Neither myself nor my partner has any missed calls. She says “The 11:30 appointment is here. He got in. Go try the 0819 code again.” I tell her he didn’t get in because the gate worked, but because he waited for a resident to drive through and open the gate, and then followed them in. We absolutely could have driven through the resident’s gate. We had multiple opportunities to do this but we wanted to enter the complex in good faith. I also tell her I’ve watched numerous people try to get in and they can’t. She KEEPS ARGUING. Mind you, not ONCE has she said anything along the lines of “My apologies” or “I’m sorry about this”. She just keeps trying to make it seem like we are incompetent. Gates in apartment complexes are infamously difficult to use. Why she wouldn’t believe that the gate just wasn’t working is beyond me. This was our very first impression and we hadn’t even gotten through the gate!! I can not imagine how residents are treated. We drove all the way there to tour and hopefully give this place our money, but I finally told her we just wanted to cancel the appointment because this was not a good first impression. We are incredibly bummed because this apartment was at the top of our list. Not to mention, both the Amazon and FedEx drivers turned around and left when they couldn’t get in, meaning residents did not receive their mail. We are not mad that the gate didn’t work, but at how the situation was handled. If she had stopped arguing and talking over me while I was trying to explain what the issue was she might have realized that making me type in different codes wasn’t going to work. Also, an “I’m sorry about this” really does go a long way. It might be time to teach your...