World Market — Local services in Dunwoody

I called to see if they had an item. Told the girl on the phone what the item was. I didn't have the sku number and she told me that's the only way she could look it up. So I had to hang up, get it off the Internet and then call back.

I called back and then was put on hold for 20 minutes. This entire time I was headed their direction. Get to the store....hang up my phone and walk in to the store. Employees are just standing around. I went to the furniture section and waited another 5 minutes. Until I had to go find someone to look the item up. They were able to use a device and see the stock in 30 seconds!

Find out in person they don't have the item. What a waste of a trip.

Horrible customer service.

I ended up purchasing some other things, since I was there. I asked to speak to a manager to vent my frustration and talked to an "assistant manager" that told me there were no managers on duty. Funny thing is a lady behind me had a name tag on that said general manager or something like that!!

Only after I complained about how bad their customer service was did she offer me a small discount.

The kicker is, I was near the world market in Buford that HAS the item I want in stock! I had just left that part of town. If I wasn't on hold for 20 minutes I could have called the other store and...

Has to easily be one of the worst World Markets out there. A lack of customer service has always been an issue with them. First bad experience was a few years back when the store failed to order a prepaid item for us and when we followed up several weeks later, we were told it was never ordered. Second bad experience happened today. We when in to buy two chairs. We approached one cashier and he was busy with a customer and had a sign up stating his register was closed. Two other employees were there doing misc stocking work at the registers. I approached one of the other employees and asked if there was an open register. Without saying a word, she went to the one gentleman, looked to see if his lane was opened and whispered something to him. He apologised and kindly said he would help us after he finished with the one customer. The other two continued ignoring everything else. It was clear the other customer was having some type of complications, no one offered to help us and after several minutes we left without...

BEWARE: Please check your expiration dates before purchasing food! When we went, we bought several foods and snacks, only to get them home and realize that they were between 2 and 6 months EXPIRED! Most things expired in 2018! (Mind you, this is late Feb 2019 at this point). When I went to return them, they basically said it was my fault that I didn't check the label and that often things on sale are close to expiration.....I must say, 6 months in not CLOSE to expiration, it's waaaaay past expiration! And I shouldn't have to go through everything and check to see if it's gone bad. That's their duty. That's not okay. What if I ate it and got sick! They gave me my money back, but it shouldn't have been such an ordeal. They know they themselves would not eat expired food. And the fact that it was so old is straight negligible. I won't be buying anything else from here....