DICK'S Sporting Goods — Local services in East Caln Township

I went in-store on October 3rd to ask about my options for a basketball that couldn’t hold air after 66 days. Cheap quality in my opinion, the return policy is 90 days and basketballs aren’t an exclusion listed online. In my encounter, multiple associates aggressively repeated “it's been 90 days, I can’t do anything” and refused to even look up my order # to offer more insight on the matter. The order showed an error message when I tried to open it on my account, so I thought they may be able to re-send or verify the purchase. This was the only proof of purchase and again, it was NOT beyond the 90 days. Please learn how to calculate 90 days from a date of purchase. The exchanges was very disrespectful for a task that may take a maximum of 1 minute. The store was empty, it was 7 pm, there was no rush and there was no hostility in my presentation or anything near a demanding tone. While purchasing a SECOND basketball, the next associate told me they can't assist because it's beyond 90 days and rolled their eyes to the first associate I spoke with. 90 days from July 29 is Sunday, October 27, 2024, so their reason to refuse assistance isn't credible. The lack of professionalism from the person at the entrance alerting everyone most likely generated the bias and fueled...

Dick's Sporting Goods in Exton is hands down my favorite location in the Philly area. The staff here is always respectful, welcoming, and genuinely helpful, making every visit a great experience. You can tell they work hard to keep the store organized and up-to-date with the latest sports seasons, which makes shopping there a breeze. The management team clearly has their thumb on the pulse, and I never have to worry about items being out of stock. As a credit card and scorecard gold member who spends thousands each year at this location, I’ve always had a positive experience. If the store continues to maintain this level of service, I’ll definitely be buying my first kid's golf set here when the day comes. I’d also like to give a huge shoutout to Anthony and Renee, who have both gone out of their way to make my shopping experience at the Exton location outstanding. They’ve consistently gone above and beyond to ensure I have everything I need, and their customer service is top-notch. I just wish other Dick's locations put the same effort into their stores as the...

I do apologize that I have to give Dick's Sporting Goods a three-star review. I went there with the specific goal of buying a pair of high quality leather winter boots that I would wear in the winter time when I went outside. In the past I've been there and had seen a really healthy collection. This time when I went there, there was almost nothing for men except for Hunters. They had a great selection of rubber and camo boots that almost went up to your knees, but had almost nothing, at least in stock, for just regular winter boots that went up just past your ankle. Curiously, they had a pretty healthy selection for women, but not for men, at least this time. I was very disappointed and left without buying any boots. So this is why I gave them three stars. There is a distinct possibility that I went at a very bad time when everything was sold out, even...