Ebisu Life Store — Local services in East Rutherford

My son and I are very disappointed with our recent purchase of the Garage Kit 212215 (a Lego-style Samurai set by another manufacturer) for $60. After about three hours of building, we reached page 19—the start of the #3 pack of pieces, only to discover a defective piece. I carefully double and triple checked both the manual and the pieces, and confirmed it is indeed defective.

Adding to the frustration, several of the gold and silver metallic pieces within the #3 packs also have defective finishes. There is no customer service number for the manufacturer or the Ebisu Life Store at American Dream Mall, which makes resolving this issue difficult. I live over an hour away, and between the travel and parking fees, it would be far more reasonable to speak with someone directly about a solution.

This has been a disappointing experience, especially for a purchase at this price point. I hope the owner will respond promptly, replace the defective parts, and improve the overall customer service process to prevent situations like this in the future.

I hope this post helps others to avoid a...

11/24/23. I wish I could give separate ratings for the store and the overall experience. The store has a lot of different goodies to shop from from anime figures to plush dolls, keychains, drinks & food. I would give that 5 star. The employees however get a -1 star. Besides the cashier with glasses, I felt like I was being followed at every aisle I went to. I go to one aisle there is a employee watching & following me. The next aisle, another one. At one point there were 3 employees (guy with a ponytail & white shorts, another female w/ glasses and a big Hispanic dude) all in one aisle standing doing nothing and I’m just looking. I almost dropped my stuff that I wanted to purchase and leave. I don’t even get that type of treatment at an Asian beauty supply store. If I ever was to visit the mall again, I probably won’t go back to this location, located on the 3rd floor. I will go to their sister store located on the 2nd floor which is much...

The workers follow you around the store and tbh they look silly acting as if they're fixing the shelves...There were 2 guys walking back and forth following me throughout the store and one girl working at the register. One of the guys was throwing around a ball or something.. All it did was make me feel very awkward and uncomfortable. I wanted to take my time to look around but with all the following, I just wanted to get out of there. If you're trying to get stuff to sell, that's one way...