Melly — Local services in Edina

I'm a flight attendant who loves to check out fun boutiques in different cities. In a recent 3 day layover in Minneapolis, I decided to check this boutique out. From the moment i walked in, i was being eye scanned from head to toe with immense judgement. Reminded me of the movie Pretty Woman. I assume I didn't "look their part". When I shop, I like to hang onto my clothing, so I know what I have and can coordinate my wardrobe. I have limited baggage space so I like to find several pieces that can be worn different ways. I'm assuming, in their pretty little minds, that because of this, I'm a thief. Neither of the two would leave me alone and kept insisting on starting a room. At one point I was about to hand them my things and give them a piece of my mind. The two working there were not in the least bit friendly. When I was ready to try on, the woman in the back grabbed my items and said she needed to know what I had, and this is why she wanted to start me a room". She was incredibly rude. I came out a few times to look in the mirror and shed just stare at me. Not a compliment or sales pitch, or an effort to sell me items or jewelry to go with it. Just acted like I was a bother to her. During the time I tried on the items, I heard them happily interact with a frequent customer who was at the register buying several top dollar items. So again, I wasn't their elite customer in their eyes. (Even though I wad well dressed with a chanel handbag etc). I didn't finish trying on my items. I was disgusted at this point. I handed her my items and left without a word. To add to this, the store is so poorly arranged. Lilly brand items are crammed in with other branded items. If you're there for Lilly, you'll have to dig in their clutter and plan to be there awhile. Very disorganized. And for the 2 snobby woman that work there (one's name was Martha I believe). You have a store, because people buy merchandise. They give you business so you can have a store, a job and a paycheck. Change your attitudes and you'll have a lot more customers. I will never shop...

If I could give ZERO STARS I would

👎🏼👎🏼worst customer Service and representation of the Lilly Pulitzer brand. I called this store during the Lilly sale, owner stated they would match the Lilly Pulitzer sale price and that I can order online and they would adjust the price, (not sure why I couldn’t order over the phone like any other store) she also never informed how long their sale prices at Melly would be on for exactly. I then go online to order at which point the site would only let me check out and pay at the full price (not the discounted price). I then call the store back the same night, neither the owner nor manager was available so I left a message with the associate stating the issue. She said she would have someone call me or that I can call back to ring up the following day. Fast forward to today, I call and speak with an associate to which I reiterated my issue and within 15 minutes I receive an email from a Danica and Mary, the owner that they would no longer match Lilly Pulitzer’s sale price since their sale ended on Wednesday? At this point they want to charge me more than 3 times the sale price! (Meanwhile in all corporate lilly stores and online customer Service the SALE prices still apply!!) Granted this is an item I have had on HOLD for more than a day while I was given the run around and absolutely No information or time limit by several associates with which I left messages as to who can adjust and ring up my purchase so that it can be shipped out to me. This is the first and last encounter with this store. There is zero customer Service, the owner does not honor what she says to customers (since it is through no fault of my own I could not check out on the store website at the sale price) and the greed, inefficiency and lack of communication is unreal. Buyer beware if you are ordering from another state or on their website. Huge misrepresentation and terrible customer service. There are too many retail competitors out there with top notch service that this...

I purchased a dress on sale online. I ordered an xs, the same size as my other dresses of this brand, Sail to Sable. The dress arrived and was oversized. The receipt was stamped in bold final sale, which did not appear on my order confirmation. I reached out to customer service to see what options I had. Martha Wells responded and said that this was unfortunate, that it was a final sale so there was nothing she would do for me. She said that I could consider giving it away or spending the money to tailor the dress. What about an option to swap this for another style in xs since this is the smallest size? Melly lacks an interest in customer service/satisfaction. I will not...