MANGO — Local services in Edison

I made a purchase on 4/20/24. Before leaving the store, the sales associate and I noticed the tag on back of the jumpsuit. The sale associate said that it would be okay if I needed to return the item. She stated the internal tag is what is necessary for scanning the item. I made sure to get a paper receipt and even signed up for the app as she suggested. I returned the item on 4/26/24 unworn and never taken out the bag since purchased. During the return, I was also purchasing another shirt. The store’s manager Fatima gave me a hard time about the tag but I assured her the previous associate said it was okay. After leaving the store, my bag went off at two other stores. I returned to MANGO to have two other associates tell me it was part of their new security tags for summer items and they assured me they resolved the problem. I then went to another store where my bag continued to go off. I returned to MANGO and explained I had already returned once before about the security tag, was told it was resolved, however it was; and now I would like to make a complete return as it was ruining my shopping experience. The store manager Fatima then proceeded to ask me if I had on jewelry from the store. I asked her why she said that,? She said she was making the only conclusion it could be. I had no pursue. No pockets as I was wearing a dress. She had my entire bag with her to review it’s contents. I asked the manager Fatima to kindly not make such presumptions because that would imply I was stealing. I’m in utter disbelief. I’m calling corporate as soon as I can reporting...

I have purchased a number of pretty things at this store. Today, I found a great blouse, marked down to 39.99. Tried it on, liked it, and went to the cashier to purchase. When the associate rang it up, the price came up as 49.99. I pointed out that another blouse exactly like it was also marked 39.99. The girl said it was 49.99 and if I wanted it, that’s what I would have to pay. I’ve worked in retail for many years, and in each store, a mismark is resolved in favor of the customer ( especially of $10 or less). I nicely explained that policy, but was informed that it was not the policy of the Menlo Park store. I left without purchasing the blouse. I will not shop at...

I had a great experience at Mango! The store associates were extremely accommodating and helpful during my shopping experience. Not only was I greeted and welcomed, but also accompanied in a comfortable manner along the full purchasing process. I didn’t feel hovered over at all which allowed me to really take my time around the store and gauge my options. I picked out a nice holiday dress to wear to my work party! Thank you to associate Michelle for guiding me to the accessory section and helping me pick out the perfect bow earrings to match...