Men's Wearhouse — Local services in Edison

I normally do not leave reviews for stores or other companies. However, I had the worst possible customer service from the Men’s Wearhouse in Edison. Last week was my wedding, and one of my groomsmen was away on business and tried to pick up his tuxedo rental the day before the wedding. I get a call from my groomsmen the day before my wedding and he tells me that the store does not have his tuxedo rental and that the female worker there was completely unprofessional and pretty much told him there was nothing she could do for him until the next delivery truck arrived. At this point, I call the store and politely ask the same female worker “Lavette” if she could look into why my groomsmen’s tuxedo was not available 24 hours before my wedding when it is guaranteed by the company to be at the store 48 hours in advance. Lavette immediately raised her voice and told me “I can not help you at the moment, I have customers in my store and they are more important because they are here and not on the phone”. When I tried telling her my wedding was the following day so this issue needed to be resolved ASAP, she continued to say that I was “not being understanding” and needed to wait for her to call me back once she was done with the customers in the store. Needless to say, I was beyond angry at the lack of professionalism by Lavette and she is surely someone not fit to work in customer service. Although I know it will not do anything, I intend on contacting their corporate office to complain about the way Lavette handled my situation. If I could give zero stars I would, I am reluctant to deal with Men’s Wearhouse; however, I will never go to the Edison location as long as Lavette is...

So I’m editing my review. Initially I gave “🌟” 1 star because of poor service on Sunday as you can read below. As soon as you walk in, you get the feeling like you should turn around and walk out. We were not greeted although there were two young associates at the folding table. We went upstairs. We had to help ourselves because not one associate greeted us. My husband tried on the jacket which was fine except for minor alterations necessary. We need a larger size pant. When I asked the female associate about that she said “whatever is there “. I asked if another store can be called she said - “ you have to go downstairs for that”. We walked out. There is no desire for anyone to help the client. This company has gone down. We are now headed to another store. I don’t recommend this store. I changed my rating to 4 “🌟🌟🌟🌟” because I went back on Monday. What a difference a day makes ! I went back to purchase the suit jacket because when I went to the Edison shop they didn’t have the jacket. Only the pants. Begrudgingly I went to the Union store. I was greeted and when I went upstairs I was greeted also. A completely different set of associates. I spoke with Nick and told him of my experience. Lovely associate. I personally 5 stars ⭐️ to him. He told me to speak with one of the managers Ernst downstairs. Which I did. I spoke with Ernst and reiterated my story. He was so kind and made my trip worthwhile. I give Ernst 5 stars ⭐️ also. If you go to this store , I suggest not going on a weekend. The store could use a sprucing up and a cost...

I never made it into this location but the service I received today from Stacey over the phone was so horrible I won’t even go there. I called to see if we could just walk in or if we had to set up an appointment first. Stacey picks up, I told her I’m on my way with my fiancé to look at tux for my groomsmen but wanted to know if an appointment is required, she says yes her last appointment is at 5:30am when would I like to come in, me not understanding what exactly she meant I politely asked was she stating I could come in before 5:30pm or after her last appointment? She then says to me loudly and rudely “I said my last appointment is 5:30pm when would you like to come in”? So I said to her wait a minute, I’m a customer and I have been nice to you, I didn’t answer what you meant and wanted to get clarification but I’ll not accept this rude behavior, what’s your name, she then pretend she can’t hear me all of a sudden and says to me she can’t hear me and hangs up. I then called back and her manager apologized for her rude behavior but that was very unacceptable. You don’t talk to a customer like that then hang up on them. She shouldn’t be in this type of business dealing with customers. I am getting my tux custom made but I was sending my groomsmen there but now they lost my business. I’ll not shop there. Stacey is very rude and...