Saltgrass Steak House — Restaurant in El Paso

Saltgrass never disappoints. I live x7 hrs away in Tucson so to eat here is a logistical nightmare, but worth it requiring an overnight stay. Despite this hurdle, while limited to special events we'll gladly continue returning as able. Upcoming Father's Day and the Mrs birthday prompted this recent visit. Being a Sunday evening we arrived on-site unsure what to expect. We were able to find limited available parking. Crowded but not packed. The building appeared well maintained and free of any noticable defects or deferred maintenance issues. Warmly greeted by the hostess desk staff. Experienced no wait or delays in being seated. Similar to the parking lot the restaurant dining room was crowded but not packed, busy but still had ample room. The place soon cleared out as guest seemingly arrive and depart in waves. After a short wait we were approached by Katherine or Catherine, not sure but she called herself Cat. Cat was simply delightful. Her knowledge of the menu was simply impressive, Cat helped us navigate the menu with great ease. Based on her recommendations we ordered the bacon wrapped stuffed quail. The quail arrived cooked to absolute perfection. The quail is served in a small cast iron skillet which contained a base of seared Brussel sprouts in a honey surrachca glaze with four pieces of the quail on top. The appetizer cost $18.99 and while reasonably considered pricey, worked out to $2.25 a bite and despite the cost I'd highly recommend it and hopefully plan on partaking upon it again in the future. My wife ordered the ribeye with a loaded baked potato, wedge salad and accompanying crab cake. I ordered the big porterhouse , Mac-n-cheese and a cup of the tortilla soup. The food arrived promptly, it arrived as ordered and without incident or deviation. The food arrived hot, fresh and delicious. While every aspect was simply exceptional in quality and flavor, I'd easily pick the crab cake as the star of the nights table. Dining out isn't remotely about stuffing your face alone. It's truly about an overall dining experience encompassing the ambiance, the food and the service. This establishment shinned in ambiance, the kitchen equally shinned in culinary excellence providing a fantastic bounty of delectable treats cooked to prfection. But the star of the evening clearly was our server Cat. Cat displayed a professionalism seldom seen in the post pandemic world. She thrived on providing the level of service that defines the difference between being a patron and being a valued guest. We truly felt valued as dining guest while in Cats care. We clearly weren't her only table, but she made us feel as if we were the only reason Saltgrass existed.

🇺🇲🇺🇲🇺🇲 Saltgrass proudly honors a military discount, which is ALWAYS appreciated...

Our experience did not start well. We frequent Salt Grass but on this occasion we had a very rough start. Why the 5 star confusion? One person turned our entire visit around, and this was Tyler.

We made a reservation for mother’s day 2024 knowing how crazy places get. We arrive on time and the hostess greets us but makes us wait which was a bit of downer as we were punctual. As we wait they seem to be getting ready to seat another group that has come in and at this point we were waiting about 10 minutes. At the the 15 minute mark, they finally seat us and we’re all ok as we expect to be taken care of.

We wait, and wait. And wait, and another 15 minutes passes by. This whole time i see 3 waiters pass and serve tables around us, and no one even acknowledges us to let us know they will be with us soon (as it is of course, busy). 2 managers pass near us as well and were looking around like we definitely would like some help, but, nothing still. At this point we’re all frustrated and ready to leave as we’ve been at the restaurant for nearly 40 minutes.

As we get up to leave i pass Tyler and express our frustration (something we’ve never done, we usually just leave). And to our surprise she apologizes and steps up. She explains that she is a manager but that she wants to make up for the situation by personally taking care of us. So we stay because her reassurance. Let me just say, she did not disappoint. She quickly takes our orders, brings out bread and doesn’t write a single thing down, which is impressive.

From this point forward, she makes our visit possibly the best visit we’ve ever had at Salt Grass in El Paso or Dallas. Our drinks are always full, food is fast, and correct, and we feel very well taken care of, all because of Tyler’s dedication to serve us.

Needless to say, she turned our visit around and made everything special, especially for my wife on mother’s day, who was just as impressed.

With people like Tyler around, we will always come back to Salt Grass as well as recommend it to our friends and Family. We believe her service will continue to raise the entire establishment's reputation for everyone who visits. Give her a raise and make sure you all take care of her because people like this are incredibly valuable and very hard to find.

Thank you for everything Tyler. Hope we see you...

Our family of 5 came here for the first time to use a gift card that we had received. The food was very good, and the service was not particularly bad, but almost humorous. The server introduced himself and asked how we were doing, and I made the mistake of saying, “Good, how are you?“ He then said, “I’m doing… Well, I’m still here, so that tells you something. I’ve been here since 9:30 AM and I’m still here and I’m super tired and I’ll be here for a lot longer.” Awkward…why would you complain to your customers?! We ordered the queso with brisket and he then said, “I’ll put in for the whole skillet, ok?” I was confused by what that meant. Apparently, he wanted to double the order which would obviously cost more, but did not really explain that. When I asked what he meant, he said, it would be more chips and a double portion of the brisket and a whole skillet instead of half. Since it was our first time, we did not know the portion sizes, but I told him to instead leave it as is and to add an order of the mozzarella cheese sticks. Then, he brought our waters and said, “Boy, I’m super thirsty! I wish I could drink some water!” Awkward, again. Is he not allowed to drink water on his shift? Later, when he came back to the table, he said, “I just chugged some Powerade in the back so I feel better now.” Ummm, ok. My filet was very good. My husband got the ribeye and he he tasted mine and the filet was much better. One of my sons got a chicken dish, which he said was very good. My other son had the brisket burger, and enjoyed it. My daughter just had soup and shared some of our steaks. When the server came to clear the table, he asked my son if he was done from the opposite end of the round table and waited for us to pass the plate all the way to him, rather than coming to get it. While he was waiting, he was shifting his feet and then said, “My feet hurt!” He wasn’t a mean or rude guy, but the complaining was so weird and inappropriate. The manager, I believe his name was Mike, came and checked on us, which was nice. I did not want to complain about the server so I didn’t say anything. Overall, we liked the restaurant and...