The Home Depot — Local services in Everett

My experiences with this specific Home Depot have been a mixed bag.

I’m currently building a big desk for my bedroom/home office, where the “legs” are actually 2 of the Closetmaid cube storage shelves (like the IKEA Kallax shelves). When I looked online for the shelves, I saw that the cheapest price was $40 each with free pickup at Lowe’s (which is in the opposite direction, but equal distance from my house as The Home Depot).

My plan was to pre-pay for the shelves, and get the lumber I needed for the top part of the desk cut to size when I went to the store to pick them up. I should have known better. This was probably the 3rd or 4th time I found myself wandering around that same Lowe’s, without an employee in sight, and when you’re lucky enough to find one they are rude, incompetent, unhelpful, ignorant, or all of the above. I couldn’t even check out the items I’d put in my cart because they didn’t have barcodes on them! I wasted a bunch of time there and left only with the shelves I’d ordered online.

I’m like whatever, I’ll go to Home Depot instead for the lumber. I noticed right away that the prices seemed more reasonable, and there were way more employees available to help (but a few weren’t exactly willing).

I picked out a large piece of melamine, which is like a particle board with a white laminate finish. They cut it for me for free to the dimensions I needed - 7.5ft L x 3ft W - after checking out at the register, it dawned on me. I’d just come from Best Buy with my boyfriend who bought a 55” TV that was sitting in my back seat, and that big piece of lumber wouldn’t fit in the car. I didn’t wanna risk tying it to the roof so I asked the cashier if I could come back the next day with the truck. He assured me my stuff would still be there, and just told me to hang on to my receipt.

I couldn’t go get it the next day, but I called customer service to make sure my stuff was still good. They didn’t even ask me my name, or what I’d left there, but again they assured me it was all good. I knew it most likely wasn’t.

I go there a day or 2 later with the truck, and sure enough the lumber they’d cut for me was nowhere to be found - “probably scrapped”. Great.

They said they’d cut me a new one, but because I have the best luck ever, they were completely out of the large melamine panels. I asked a couple older guys in the lumber department for help, and they kept giving me the runaround. One of them finally agreed to help me choose the proper lumber for my project, after an eye roll.

It was a huge, heavy slab of sanded MDF. Cheaper in price than the melamine, but more sturdy, and no white finish. At this point I’m like whatever I’ll friggen paint the thing just get me out of here.

Cashier won’t let me do the exchange and sends me to customer service, where I finally got some REAL help from a friendly woman named Kristina. She refunded my original purchase and only charged me half price for the new lumber, thanks to the eye roll, which seemed to annoy her as much as it did me. (Yes! Us gals gotta stick together!)

So now my project is almost done! I’m sure I’ll be needing to hit up the depot at one point or another, but at least I know Kristina has my back, and never again will I set...

tdlr; This is a store where you can expect to lose a lot of time, not get the products you ordered, be lied to about refunds, and potentially contract a deadly virus.

Placed an order of curbside pickup. No one came to help me for 20 minutes, and Home Depot staff passing by said I should just continue waiting in the spot. I eventually called the store itself and was put on hold for another 15 minutes. The person who finally answered was apologetic, but then took 10 minutes to bring out the order, which was incomplete. She stood very close to me without wearing a mask and occasionally spitting as she explained the situation; when I backed away, she stepped closer. She eventually went back in to look for the rest of the order, and after waiting another 10 minutes, I called the store to tell them I needed to leave. The associate came out with the wrong item, and I told them to just forget it and refund that part of the order. They promised to do so right away, but lied about that. Called the Home Depot customer service line, and even they had a difficult time getting a hold of the store. But after 30min of trying, the phone rep was eventually able to connect with the store and supposedly get them to process the refund. I would strongly discourage individuals from doing curbside pickup here, and caution that employees are clearly not complying with the current Massachusetts guidelines for wearing masks or...

Be careful, I went into the store the other day and I went to the register and the girl was leaning against the register, she looked at me and said you can use the self pay. I started to scan items, of which I had 6, I heard 6 beeps as I was scanning the items, I paid and started to leave, walking past the girl who was still leaning against the register, doing nothing. I get to the door and a girl is there to check my receipt and one of the items that I had did not scan correctly. A loss prevention guy comes over and they bring me to a register and I paid for the item that did not scan correctly, they guy had me sign something and he also took a picture of me. All of this because their scanner did not work correctly. Funnny thing is I rarely, if ever, go to home depot as their cust service is and has been awfull for many years, however I had to go to Target and HD is right there. I asked for the store manager and he said he will not be coming, if this is how they treat a customer when their equipment fails to scan then forget them. I generally try to shop at the lumber yards as they better service customers,...