Compass Self Storage — Local services in Fairburn

If I could give this place zero stars, I would. The so-called “customer service” here is beyond disgusting. The dark-skinned Black lady with dreads I think her name is Michelle but not sure should wouldn’t say her name but was working the front desk was flat-out rude and disrespectful from the moment we tried to close out our units. Her attitude was nasty, unprofessional, and downright embarrassing for a business that’s supposed to care about its customers.

We had TWO units here, meaning we’ve been paying good money, but she treated us like we were nothing. She wouldn’t even let us close out with our car parked on the property. Instead, she started making up rules, talked to us crazy, and carried on with the nastiest tone you can imagine.

Never in my life have I met someone working customer service who seemed to hate customers so much. Her energy was unwelcoming, dismissive, and just plain ugly. If this is the face of Compass Self Storage in Fairburn, located right next to Big Dan Car Wash, you’re better off renting a unit anywhere else. The staff here clearly don’t value paying customers, even loyal ones with multiple units.

Save yourself the headache and the disrespect — avoid this location...

I cannot say enough great things about my experience with Compass Self Storage, especially when it comes to Ms. Michelle Cheatman! From the moment I moved into Unit #889, she made the entire process smooth, stress-free, and even enjoyable. Her professionalism, kindness, and genuine care for customers truly set her apart.

Michelle goes above and beyond to ensure that every customer feels seen and supported. She took the time to explain everything thoroughly, answered all of my questions with patience, and made sure my unit was clean and secure. She’s the kind of person who brings warmth and positivity into a place, and it’s clear she takes pride in her work.

Thanks to Michelle, I feel confident and secure storing my belongings at Compass. Her attentiveness and top-notch customer service have made a lasting impression, and I highly recommend this location to anyone in need of storage. Unit #889 has been the perfect fit for me — and Michelle Cheatman is truly the heart of...

I've rented my unit for about 2 years. This is for the corporate office......going up on the storage fee $20-$25 every 6 months is way too much. Once a year would be great. I have two other units at another facility(climate controlled) and they go up $10 every year!! The facility inside and out is clean. I appreciate the extended hour to be able to access my unit!! For those renting please make sure you clean up after yourselves. If you spill, break or drop something along the way....take time to get it up!! It's nothing like seeing broken glass and glitter trails in the building!! Speaking on the customer service that I've experienced with the previous/new personnel in the office and on the phone- they all have been professional, helpful and knowledgeable. It's been a pleasure and thanks for housing my belongings. I want to also thank Michelle and Jessica for being in the office today to assist with my exit. It was simple, pleasant and quick! Have a...