Starbucks — Restaurant in Fairburn

BEWARE! My aunt and I visited this location while traveling on Christmas Eve. I ordered a Peppermint White Hot Chocolate, this item is not a coffee. I order this all the time at other locations without a problem. When we got to the window, the barista gave me an Peppermint White Chocolate Mocha. I tried to explain to the two workers at the window that the item I ordered is not a coffee, it's a hot chocolate and they rang up the wrong drink. If you look at their menu the two items have similar names but are found under different categories. Hot chocolate falls under hot drinks, mocha is under hot coffees. I wasn't rude, I only pointed out their mistake. They argued with me and even went as far as saying that mocha means chocolate. The correct thing for them to do would have been to apologize and make the correct drink, they didn't even offer. At which point I realized that they really thought they were right. It was obvious that they were under trained, unfamiliar with their products and had terrible customer service so instead of holding up the already slow moving drive thru we left. I called the store and spoke with Sandra, the supervisor. She offered to remake the drink for me the next time I visit their location. I explained to her that I appreciate the gesture but that would be very inconvenient being that I'm not from the area. I asked for a refund or store credit just for that one item, we spent over $30 so I figured that wouldn't be a problem. She tells me that all she can do is remake it for me. After speaking with her I went to their website and did a survey, it's been a week and still...

I love Starbucks and have no idea what is up lately with the location in Fairburn, GA. It’s my location, which had always been great. But, lately, there have been 2-3 times where delivery of sandwiches and numerous other items did not occur. I understand it was a weather issue they said one time. However, the next two I don’t understand. Today, someone said they didn’t get a truck last night. Now these things happen to other establishments, too, but not back to back to back with no explanation. No one thanks you for your patience or apologizes for any inconvenience. Staff members (mostly register individuals and those who heat the food) do not smile or even move quickly when there is a long line. If you go in, as I did today and order, you keep getting put behind the drive thru folks. A little is understandable, but it’s more than this. I asked if a certain lead still worked here, as I had not seen her in a while. When I asked a staff member about it, she didn’t know. However, she could have asked someone else! I can tell she must no longer be here or I would not be writing this. Also, the cream made my coffee cool, so I nicely asked if it could be steamed, like it has been with no problem many other times. But, alas, it was not doable today. What is up? I will likely go farther (and drive to Peachtree City GA) to bypass this one going...

I went through the drive thru at a Starbucks location in Fairburn, GA yesterday. I ordered 6 drinks. My total came to $34 and some change. I get to the window and was told my total. I motion to hand my card over and notice (and hear) the barista scan a code on a phone. I asked her what’s she scanned. She said “huh”. I repeated my question. She said “oh for stars” I looked dumbfounded at her because I was truly taken aback by the boldness of her to scan for stars with my order. In the midst of silence and me still staring she asked “oh did you want to scan for stars?” I stated that I would. At no point was I asked if I would be using my app or if I wanted to scan. I ended up not scanning in the end because I just wanted to get out of there. I asked the young lady her name (It was Angel), paid and left. I don’t work for Starbucks corporate but I’m quite sure this is stealing. I can’t imagine how many other people this has happened to and they have no idea. For her to feel so emboldened and comfortable to do this at the drive thru tells me management is accepting of this behavior and senior leadership as well. A fish stinks from the head down. I am highly disappointed in the Starbucks Corporation for allowing such a thing to happen. It is my hope all involved receive proper training and discipline to stop this from happening to...