Verizon — Local services in Fall River

I went to this store on August 14th at around 6:30 pm because I had lost my phone and wanted to discuss my options. After walking in I stood around for a few minutes because I wasn't sure who was an employee and who wasn't. Eventually a young woman sitting at a desk looked up at my and asked me if I had a quick question. I told her my situation and she told me that there was no loaners available and that my best option would be to go to walmart but the cheapest phones were up against the wall. She seemed to be waiting for another customer to come back with something so I went back to look at the phones she suggested and walked back up to her when one caught my attention. I had recently gotten a temporary phone from Verizon a few months back when I lost my old one boating and had some mix ups so I wanted to make sure I didn't make the same mistakes. When I asked her about the possibility of purchasing a cheap phone and then returning it if my old phone turned up within the next few days, a male employee sitting at a desk chirped in and said that they could not sell me a phone knowing that I was going to bring it back and that he wasn't going to allow her to help me because she could lose her job. At that point I was then directed to Wal-Mart. Note that he said this from across the room in front of about six other customers who all then started looking at me. When I tried to explain that I needed a device that had Cloud so I could save all my contacts for work purposes, she very rudely replied that I should just ask people for their numbers again. I should add that during this entire process in between when I walked in to the time I was denied service, neither employee even bothered to take down my account information or even as much got up from their desk.

The phone that I thought was lost I found out today was stolen, and I couldn't even as much have that phone deactivated because it seemed like both employees decided that I was not worth either of their time. This incident was so shocking to me because I've been a Verizon customer for years and nothing coming remotely close to this has ever happened. Personally, looking back I think that they looked at me and thought that I was someone who had no money (I had just gotten off shift at the restaurant so my clothes were dirty) and that if they put me on any payment plan that I would end up skimping. All I needed was a device where I could access Cloud (which I was eventually able to do on a Verizon tablet that I already owned but never setup). Instead I had to wait until the next day when I got an email stating that someone had changed my Verizon password. I then able to deactivate the phone by calling from my mother's phone.

Like I said, I've been a Verizon customer for years and nothing of this sort has ever happened in the past. But in this particular case, I was ultimately denied service for absolutely no reason. I was extremely polite, I never once raised my voice. And I asked a total of about three questions before they told me to leave. All the while, they never even once even bothered to even take my information which is what shocked me the most and was what ultimately told me they didn't want me there. That and the two employees repeatedly telling me to go to Wal-Mart. This was a completely humiliating experience and what could have been an easy fix to a problem was made much worse because these two employees made the decision that I wasn't welcome there. I can't even believe I am writing this because I myself can hardly believe this happened. I will still continue being a Verizon customer but I will never come back to this particular store.

Side note: No this was not racially motivated (at least not that I know of) I think they just thought I was poor...

I recently had a disaster on my hands with a phone that I had left behind by accident in a public bathroom , which in turn ended up being taken and shut off by someone else. Well I went into Verizon in Fall River and met Wayne Baker the guy is a stud for sure came thru in the clutch for me in so many ways. My cell phone is my life line in which I run my business off of like many others. He was patient and knew what he was talking about and for me that’s important bc I’m about as dumb as it can get with the technology in a computer or cell phone. He had me up and running in no time with my new phone, well the new phone helped me locate the old one and I managed to get that back. ( no help from law enforcement what so ever.) was on my own except for the help Wayne gave me, which was all I needed. Thank you Wayne for everything that you did for me and the fast recovery of the old phone which in deed he did helped Me get the old one back up and running and then was able to return the new ones and just like that it was old news like it never happened. Wayne is the man absolutely recommend...

After visiting two other local Verizon stores, one was steering me towards a discontinued little known phone claiming it was one of the best phones on the market. At the other location, I was made to stand in the middle of the sales floor with a woman who told me "We have lots of phones, which kind do you want?" At the Fall River location, Robert was great, he knew the phones. I told him right away that I was switching to my first Android, and I didn't want to get a top of the line phone. He showed me less expensive phones, and didn't make me feel awkward about my choice. He also took time to get me started how to do a few things, and also installed apps. for me. He along with the other salesman there that night, were able to take my old Windows phone, and after several different methods, import all my data from my old phone to my new Galaxy . I left there very happy with a phone I love, and a feeling of satisfaction. I got a great deal, and great...