Rent-A-Center — Local services in Fallon

I am going to be writing a more lengthy review soon if what happened today doesn’t get resolved somehow. I was communicated with..with one thing & then they didn’t stick to what I was told on the phone that is probably going to result in them repossessing the item I got from them. Which was a couch that was tripled in price but in the beginning it sounded like an easy/good deal..which was a trap. My first time with them, so I wasn’t 100% sure on how unfair they are here. But I’m trying to keep this item anyways since I’ve had it for so long. I was just trying to simply PAY my bill so the amount doesn’t sky-rocket in just two days from now. I was told as long as I made the payment today I’d be good. I told her if I figure it out I’ll call back and if not I’ll just have to pay it on Wednesday regardless. She said “okay.” And agreed to it. I called back not even an hour later and the manager answered. He completely went against what I was told even though I explained to him what was communicated and he can even listen to the voice-recording. He would not let me make a payment today. He refused to let me pay for my bill so that way now I have to have extra fees that I was trying to avoid if I could. I couldn’t help that stuff with my bank was happening so I had to call them back after I figured it out with my bank and I also communicated that with them but said if anything I’ll pay it on Wednesday if I can’t figure it out today. She said as long as I pay what I was supposed to pay today then I am good. That was a lie, apparently. The manager was petty because I am a human and have been late in the past and he said I couldn’t pay today because of it. Even though in the past I communicated with them every time and paid them and everything worked out. If they told me on the phone I can’t be late for this long or whatever then that’s one thing but they never said that. They blind-sided me and he’s using that as an excuse to make it to where I can’t make a payment like who refuses a payment? I was trying to pay everything in FULL today and figured it out with my bank and all of the sudden my account is locked even though the girl said I can figure it out as long as it’s before Wednesday and I pay it today then I won’t have to pay that amount. I will be saying a lot more if I have to. I have receipts and I have more things that have happened with them that isn’t professional and mildly aggressive that will have people not want to go there. I kept a lot to myself because we all kept communicating etc and they didn’t say anything was a problem when I paid them but now all the sudden when I’m trying to pay them there’s problems that I wasn’t aware of until today? And they are refusing to let me pay my BILL...

My fiance was paying payments on our bedroom set, we've BEEN paying 40 every two weeks ever since we switched our bed frame for a different bed frame. We'll yesterday I went to pay our 40 dollar biweekly payment with MY debit card, just for the guy to say it'll be $73 something. I said "whoa! No its supposed to be 40 biweekly, thats what we've been paying. So PLEASE DO NOT run my card, I will have my fiance call you! Do NOT take the payment and do not run my card" he said "okay" then today they charged my card 75 dollars!!! Thats theft! They are a scam and I better get my money returned back to my card like the guy...

Was very disrespectful, the manager and the employees have no type of customer service experience at all. They seem to be very discriminating as we was talked to like dirt. We was supposed to have a washer and dryer delivered and they lied saying they called and knocked on the door.

We were at home all day waiting for them to call and come to the house. They said they knocked when there's a door bell to ring.

The manager himself is very disrespectful and the BBB ( better business bureau) should be called on this store due to the lack of respect for people. And the major...