Burger King — Restaurant in Fallon

I went into to get a simple quick lunch for my husband, daughter, and myself on Sunday afternoon. I got met by a wonderful lady named Audrie. She was understanding that my daughter was being fussy and offered her a crown to keep her busy while I ordered. While waiting for my order I noticed that Audrie was having to correct staff in the back because they were acting like just like my one year old. When I came in the store was fairly clean, that being one of the things I’m assuming the manger Audrie was getting onto her staff about. After they talked her employee shuffled their way into the lobby and kept mumbling under their breath about having to do anything in the lobby. When we got our food my husband noticed there were onions on his burger after we had asked for no onions. I came back to the counter and was met by a gentleman named Cole. I explained the situation and he was more than helpful in getting it taken care of even though he was running back and forth between the drive thru and trying to get the kitchen staff to get into second gear. Overall the food was hot and good and the manager seemed to be trying her best to wrangle the teens into their positions and keep work flowing. It was nice to see a manger in there that actually seemed to want to work at this location. We usually don’t have even half as good of an experience as we did this time. Hopefully the new manager can bring Fallon BK back to life and make it a place people want...

I came her friday night through the drive thru. The wait was pretty long but I was craving a whopper and some cheese tots after seeing an ad online. The man at the drive thru box seemed happy to be working so I knew I was gonna be getting a good sandwich. The drive thru actually went a lot faster than I expected so I got to the window pretty quick. The man at the window was Cole and he was just as happy at the window as he was through the speaker box. While waiting for my food I overheard Cole needing to get onto a couple a teens a few times about them just standing around while he was waiting for orders. After an about a minute Cole was back at the window with my food and apologized for leaving the window cracked and had apologized again because he knew I heard him. I reassured him that it’s all in a days work and sometimes you gotta get on them kids for not wanting to work at the job they applied too. I got home and my food was perfect and the fries and tots were nice and hot. Hoping to get more service like this and maybe I’ll actually be back. It’s nice not to get food poisoning from this...

STAY AWAY FROM THIS HORRIBLE EXCUSE FOR A BURGER KING!!! THEY CONSTANTLY SERVE UNDERCOOKED OR COLD FOOD. AND YOU CANNOT CALL THEM BECAUSE YOU ONLY GET A PHONE MESSAGE STATING THEIR MAILBOX IS FULL. I EVEN ORDERED OUR WHOPPERS WITHOUT KETCHUP, THINKING THAT WOULD FORCE THEM TO COOK AND SERVE HOT FOOD...NOPE...STILL GOT TWO COLD BURGERS. THE CHEESE WASN'T EVEN MELTED.

ALSO, THE ENTIRE INSIDE SMELLED OF A PUNGENT CHEMICAL THAT WAS DEFINITELY NOT A CLEANER. I WIPED DOWN THE BOOTH BECAUSE IT SEEMED GREASY AND SLIMY TO THE TOUCH. THANKFULLY WE DID NOT SIT DOWN BECAUSE IT WOULD HAVE STAINED OUR CLOTHES. SO, WE ASKED THEM TO BAG UP OUR FOOD TO GO AND STARTED DRIVING AND EATING...THE ONE THING WE WANTED TO AVOID! WHEN WE GOT OUT TO THE CITY LIMIT OF FALLON, WE NOTICE THEY SERVED US COLD BURGERS. WTH?!? SMH! SHAME ON YOU! $23 FOR TWO PEOPLE TO EAT AND IT WAS COMPLETE GARBAGE!! I WILL DISPUTE THIS TRANSACTION WITH MY CREDIT...