Night Owl Tobacco — Local services in Fenton

Had been going here for years till yesterday. Employees have always been very nice and helpful but yesterday I had a run in with the owner and his poor business practices... I bought a vape and when I opened it, it gurgles and liquid comes out the top. It doesn't shut off sometimes. The employee pulled several (hand fulls) of vapes from under counter that was doing the same thing as the one I purchased. He informed me he had to get owners authorization to swap it out for like item. Owner text back and said he wouldn't stand behind his product but gave me half off another new one. You know they have a problem, you admitted to seeing me in your store every week for years. I showed you the transaction on my bank statement. If my two years of patriotism isn't enough for you to do the right thing as a business owner with having the choice of what products your store sells. I don't feel I will nor my friends will be able to share our earnings with you and your employees any longer. I took it to another vape shop (Gateway vape) and they had no problem swapping it out even though I didnt buy it from them. They also told me they have several problems with that particular brands doing the exact thing mine was doing amd they get credit back from vendor. Very poor customer service from owner. Employee was more than helpful in his position. Reply to your reply; sorry I don't live paycheck to paycheck and think ahead to buy another before one runs out. Funky Republic vapes have a gauge on them and it was clearly FULL so justify it how you want. We will see what the BBB has to say. Complaint has...

Generally don’t leave bad reviews but I’m just glad I’ll never have to go back inside this place. Way overpriced, and unfriendly. I called to find out if I was charged the correct amount because I was like no, they can’t be right. First time I got hung up on, 2nd time I was just made to feel like an inconvenience. I’m all for local business but there are plenty of shops around that are local owned. 510, fantastic & local. Nics also local and friendly I’m not affiliated with any of...

They carry a selection of pipe tobacco. Good to have a place you can go and try new aromatics. They also carry the best codger blends, like five brothers, Carter hall, sir Walter, half and half, lane brands, Most places don’t have this. I’m an avid pipe smoker and enjoy just being able to purchase an ounce or two to try different blends. Thank you,, and please keep up the good customer service, always friendly people...