Green Valley Nursery & Landscaping — Local services in Florence

Paid $950 for a job poorly done because I was immediately threatened by the owner Ken Irby that I would be handed over to collections, although before the job was even started he personally told me I didn’t have to pay until I was happy with the job.

First, he made an appointment to install a gravel driveway at our rental house on Monday. He (Green Valley Nursery & Landscape) never showed up that day. I questioned him, & he acted like he was doing me a favor by fitting me into his busy schedule. Told me he’d send a bobcat over to finish the job right then... I asked if the gravel was even at the job site, & he replied, “I have no idea! Guess I better check.” Wow! If that doesn’t tell you how unprofessional they are, I don’t know what does? Said he might be able to get the job done on Tuesday. I finally had him nail down a time for Friday, because I like a guaranteed job when I am paying for it. I felt like I had to babysit them to make sure the job would actually get done. Finally, the driveway was installed by people who are supposedly professionals. They literally just dropped off gravel & spread it out a bit. I’m not a professional landscaper, but all the research we found said that the gravel needed to be plate compacted through the process. He said they don’t do that, & he never promised me that. I only expected him to professionally & properly install a driveway... sorry, that’s what I thought they were. Professionals. Nope. He refused to fix the job, even though I was promised I wouldn’t have to pay until I was happy, & he would make it right. He told me he wanted to wash his hands of me, & wished I’d never bothered him. The gravel in this driveway is so loose that the first rain will wash it all out, it’s uneven, has a poorly graded slope that makes it hard to enter the drive without scraping the bottom of your car, & my husband couldn’t fit his Jeep in the carport anymore because there was so much gravel under it. They refused to fix it at the present cost, & said they would plate compact it for another $500. He said, “I’ll bill you, don’t pay it, & I’ll send you to collections. We’ll let the law handle it.” Unbelievable & awful experience. My husband & I could’ve done this job properly for as little as $700, but we decided to hire “pros” instead, & now, we are out $950, & it’s not even done right... meaning more expenses for us now. Do your research before...

6 stars if possible.. Let me start off by saying we JUST moved here from CA so we are trying to get our bearings straight around this area and its businesses. We wanted to start a big project outside our home removing rock and shrubs and replacing it with edging, new rock, etc. and we were referred to Green Valley Nursery to purchase what we need. I usually try to do all this work myself but lately, it has been harder to do so but was going to attack this project on my own. We visited the nursery and talked to a nice gentleman named Ken (Don't tell him I called him nice, it will go to his head) , who gave me a quote for the rock and materials we needed. Ken asked me what we had planned and offered to drive out and look and offer suggestions and told me he has a team of guys that can help too. OK, this just does not happen in CA, you are lucky to find help getting your supplies at times. Ken drove out that day and took a look around and gave me a quote and a quote to have his team do the work. Though it was a big cost to us ( just because we are from CA does not mean we have $ 🙁) it was a big project and I soon realized I could not do this alone. I contacted Ken to have his team do the work for us. One of the first times I have ever gone in blind to a project like this mind you, so we had our fingers crossed and prayed some as well, Once the team started the project, his team including supervisor Tony and his helpers, from start to finish were professional, courteous, and performed better than expected and feel this was money well spent (kinda wonder if Ken lost $ on the deal based on how well the job was done, but again, no one tell him please). I cannot thank you and them enough! I would and will recommend Ken and his team to anyone that asks for landscaping help. Ken and the crew at Green Valley Nursery have a lifelong customer and hopefully a friend in Ken. Thank you for making our move to AL a bit...

BEWARE! There are two separate businesses in Green Valley: the market and flowers and the landscaping. You can judge the flowers for yourself and should get a good quality product. I would recommend Porters just across the river for a much larger selection. Now the BEWARE. I hired Ken Irby to do my landscaping. His crew did a good job. As soon as the job was done and the sod laid I was very satisfied. THEN IT RAINED. I took pictures of the washed-out sod to the business and showed it to one of the landscapers. He immediately said they did not put pins in the sod so it washed away. I then went into the office and showed MR. IRBY. He said he could fix it for over $1000. I stated that since it was his workers' error it should not be that much. He and I agreed to $800 to fix. I know. Why should I have to pay anything? As of today, November 4, 2020, I have not gotten responses from e-mails or calls. I still have a mess and have waited too late to resod because MR. IRBY did not keep his word. IF YOU DEAL WITH THIS MAN GET IT IN WRITING AS HE IS NOT TO BE TRUSTED.

In response to Mr. Irby. You try and make yourself look like you will take care of a problem you created. (And charge me $800 to do so). I REMIND YOU. I came by your business and left a message, I called you, left a message, I texted you and you did not contact me at all.(I can send copies) You had my phone number, email and text and YOU INVITE ME TO CALL YOU. I HOPE PEOPLE SEE THROUGH YOUR RESONSE THAT YOU WILL TAKE CARE OF us. Please do not worry about the problem I will...