Islander — Local services in Folly Beach

So disappointed in the customer service at this particular beach shop. I bought two beach chairs, but once we got back from the store realized after further assessment that the chairs were too low to the ground and I’d struggle getting out of them at 83 years old. We took them back to the store within 24 hours unused to get a refund or at least exchange new chairs for new merchandise that I at least can use. The “manager” who is clearly not customer service oriented was unkind and mocking when I pointed out that their “policy” she referenced as “can’t return chairs if after 2 hours of purchase time” wasn’t actually in the policy she referenced at the register. 😂. She would not even allow an exchange when I heard someone come in for an exchange the day I bought the chairs with no hassle (but the sales clerk wasn’t the “manager” that was there today). It’s a rude and unwelcoming beach store that is not opting for customer service. I’d spend your money somewhere else that will provide better customer service. Better not make a mistake in your purchase if you consciously choose to spend here because they won’t be able to help you AT ALL if you change your...

If I could give negative zero stars, I’d mark that. We bought two beach chairs and in less than 24 hours We brought them back UNUSED with a receipt and they would not give a refund NOR would they allow us to exchange it for any other merchandise. These chairs were purchased for my 83 year old mother, but then we realized she wouldn’t be able to get out of them because they were so low to the ground. We were headed to the store to buy souvenirs to take back to others, but we will find another store to spend our money. The “manager” was a smart elic too and referenced an return/exchange policy indicating that chairs couldn’t be brought back past two hours of the time of purchase even unused. Ironically, there is no such reference on the taped down store policy at the register which is funny. She doesn’t even know that the policy didn’t indicate such. Took a pic of that too. Too bad, it is a nice store but their customer service is lackluster, at best & customer service matters! Take your...

Worst shopping experience ever! If I could give less than a single star I would! My daughter’s friend did not see the sign that you cannot walk around the store with the jewelry you intend on purchasing and was accused of trying to steal while holding her bank card to pay! When I requested that the Manager apologize she said no because that is their store policy, I asked for the owner who was rude and quick to show pictures on his phone of all the customers he had called the cops on. He too refused to apologize for falsely accusing the girl of stealing.. he said that they have the right to protect their store... even if it means accusing paying customers of being thieves!! I for one being a local will no longer support this store or the others that he owns! I ask that you take a stand with me as well there is no need for this type of...