Kind Creations Smoke Shop — Local services in Fort Collins

I took my recently purchased water pipe that had been broken in to Kind Creations to be repaired. Kind Creations said it would cost $50 to have my water pipe fixed which was totally fine with me. They told me it would take about two weeks to be repaired. The second week I gave Kind Creations a call because I hadn't heard from them. They told me my water pipe was almost complete and they would call me back in a couple of days to come and pick up my repaired water pipe. I never heard from them so a week later I called back again and they told me I had already come and picked up my water pipe. I told them no I did not pick up my repaired water pipe and I would like to see a signature of the pick up as well as the security cameras if possible. They told me they would talk to the store owner and get back to me. At this point, I am very upset because I knew I had not picked up the water pipe. I waited for a call back and again, no call back. I went into the store this time and asked to speak to a manager. They told me they were unsure of when the store owner would be back as well as accused me that I picked the water pipe up. They told me the only thing they could do for me would be to give me another water pipe in compensation. The water pipe they wanted to give me was NOTHING compared to the specifications my original water pipe had. All they wanted to give me was a straight beaker tube with no percolators when my original had a double 6-arm tree percolator. I told them this would not be satisfactory and they told me if I wanted a better water pipe that had equivalent specifications to the original I had to pay $100. I was upset that I had to pay $100 but at this point I just missed my old water pipe and was willing to pay for it. TWO WEEKS LATER Kind Creations calls me and lets me know that they MADE A MISTAKE and gave my original water pipe to the wrong person and they now have it in their position again and if I wanted my original water pipe I had to pay ANOTHER $50. I still have yet to have my original water pipe in my possession because I am so upset with their customer service. Not only do I have to pay another $50 dollars but the water pipe I paid $100 for had a faulty armed percolator that broke the second day I had I owned the water pipe. Coincidence? I think not. I advise no one to purchase their glass from Kind Creations. Not only is their customer service TERRIBLE, they are a complete rip off. Take your business elsewhere like Smoke...

I'm amending my earlier review. This review is on the e-cig sales/products and not about their glass (haven't tried it yet, but you can see live glassmaking in-store).

After I let Brandon know that they were selling knockoff tanks and batteries he gave me a full refund. He was very helpful after this fact and told me that a lot of these companies will make both legit and 'fake' versions of their products so they aren't liable for the warranty. It sucks that this happens, but hopefully now that they're aware of the problem, they'll be able to prevent it by verifying the product before it's sold to customers. I recommend anyone buying a vape set-up to verify with the manufacturer whether or not the product is legit.

Just be sure you are happy with your purchase here as there are no exchanges or refunds (unless there's extenuating circumstances I suppose).

Old review:

I will change the rating depending on how they resolve my issue. Copied from my Google review:

I found out my Kangertech tank and eLeaf iStick are both counterfeit by entering the s/n on their respective websites. I should have noticed the red flag when the Kangertech atomizers I bought had a slightly different logo than its website. They should have known when they had to open 3+ iSticks to find one that worked. I'm heading over there later today. I will...

I've been coming here forever. I've spent literally thousands of dollars here. Every time I come in they tend to treat me like I don't know what I want, or like I don't know what I'm doing. I can't stand it. But I come here because they are the only ones I've found so far who sells sionara coils. They have always charged a PREMIUM price for their vapes and coils, and it's always been amazing to me how high their prices are. So the other day I paid 17$ per coil for two coils. I noticed the coils were a cheaper version of what they had sold in the past and went online to figure it out. Not only did I find a great supplier, but they have prices of $29 for 5 coils, and you can choose what quality coil you want. Turns out, KC started buying the cheapest version of these coils and maintained their ridiculous profit margin (margin of 200% on these coils!). And the coils can't handle the vape I bought there. So now both coils are shot. I'm not new to this, I know how to use a vape. When I say the coils are shot, I'm saying there was no reason for it. I did not overheat them, they are just cheap. And that's what KC is doing now, buying the cheapest versions of what people got used to, and upcharging like crazy. DO YOURSELF A FAVOR, GO ANYWHERE ELSE AND ALWAYS LOOK ONLINE. YOU'LL HE SHOCKED AT HOW POORLY THEY'VE BEEN TREATING...