Polo Ralph Lauren Factory Store — Local services in Fort Worth

I really enjoyed going to the store but today was different. I came in right after work to get a birthday present (not looking my best)and since I am partially color-blind I take pictures and send to my sister so she can tell me which shirt looks better. But instead of helping me the employee whom I believe was the manager just stares at me like I am going to do something wrong. This has never happened to me at this location before, since I always take pictures and send them. Then I get to the front counter they have one employee ringing customers up and five other employees wandering around and 1 folding clothes behind the register ( this employee actually walkie talkies someone if he could jump on a register which I guess was a no) including the manager that just stared at me and I waited 14 minutes for two people in front of me to cash out. Please keep in mind, if it weren't for customers like me businesses would not be...

I don’t wear Polo, but my husband absolutely loves it. His birthday is approaching and I went to this store earlier today to purchase some outfits. Two of the white male employees followed my brother and I around for our entire shopping experience. Now, I hate when people pull the race card, so I’m definitely not one to “pull it” arbitrarily. So, when I make these statements, I am doing so based on facts and not an opinion. They literally stood by us for a lengthy period of time doing nothing but watching us, even though they claimed they were “working” when I directly confronted them. I ending up following through with my purchase simply because I knew my husband wanted the items, but I am disheartened with my experience. This store needs to get it together because all money, no matter the race of the person carrying it, spends the same. I will be escalating this complaint up to the highest level that...

Tanger outlet employee Brianna was unable to assist my 18 year old with a purchase using my credit card, that I had given my child and authorized their use. She stated that the Master Card credit card could not be processed as credit, only debit. And continued to say the card could not be used that way. My child had to call me from the register in a panic to verify with me. This card is a CREDIT CARD, as it does not have a pin and cannot be used as a debit transaction. Please train employees dealing with peoples money on the front end the importance of knowing what they doing. My child should not have had to go through this embarrassment. He ended up having to use his own debit card to make this employee happy. I even checked online to make sure I wasn’t missing something, and it does in fact show that Master Card credit cards are accepted. -Frustrated mom of a...