Champ Donut Company — Restaurant in Fort Worth

I was very disappointed by my experience today. I has been here several times before and knew how professional the staff was and the presentation of the product. The cronut donut was half the height it normally was which was not standard prior. Also, the Creme Brule sugar topping was not hard and crisp but burnt and wet. At the point I stopped was when the donut was uncooked. There is a difference between being soggy from the custard and and being able to stretch the dough when it's not thoroughly cooked. I asked the employee if there was a new baker because the products were now subpar to previously. She said no that he did not let the cronuts rise and she was the one who did the sugar topping that did not turn out correctly and still put it out to sell. At this point the not cooked donut was irrelevant but she started to argue with me that the item was cooked thoroughly. I can attest you know when you've taken a bite of uncooked dough and when I checked the remaining, it stretched and was the consistency of an uncooked product. It is ok to dispose of product as a business when it is not to the level of the normal business requirements. The issue I am disappointed with is that the employee gave me excuses instead of removing the subpar items which were clearly not up to Champ Donut usual standards. At $2-4.00 per item there is a...

We visited this place on a Saturday around 11:15am. We had to wait outside for a few minutes because there were more than four customers in the shop (Social distancing). Once we got in, we saw an array of things. They had quite the variety from sausage rolls to specialty donuts. We got a cronut, a dozen of red velvet holes, an Oreo, and a key lime. Both the Oreo and the key lime had fillings. My friend loved the key lime filling. It was smooth and complimented the donut well without being too sweet. The cronut was good, not the best I’ve had, but you could taste different layers for sure. I was hoping it could be on the crispy side. The two donuts we had were light and fluffy on the dough and not overly sweet, which was a bonus. My favorite was the red velvet holes. They were more like cake pops without the stick lol. Dense and rich. They really hit the spot when you were starving after shopping. We chose to not order bubble tea at the time. It seemed that drinks would take a while to be made. At a busy hour on a Saturday, no thanks on waiting. Employees were friendly, although communication was hard through a glass shield lol— she couldn’t...

EDIT: Champ Donut has reached out to me regarding this issue and made it right. I will be back to Champ Donut and appreciate their attentiveness to my concern.

This morning, I had a bad experience at this donut shop. I’ve eaten here several times before and not had issues.

I requested a twist donut with Bavarian cream, along with three other donuts. They got my three other donuts and said she would fill my donut with cream in the back. She took a while all of the sudden I hear “she wanted what” I overheard the employees in the back laughing over me wanting Bavarian cream in a twist donut? So then they realized I was still there and advised me that they couldn’t put the Bavarian cream in the twist. To avoid having my food spat in or any issues (I had my 6 month old with me), I told her it wasn’t a problem to have the Bavarian cream put in an eclair.

They filled the eclair with cream chuckling in the back. Not sure why this was so comical to them. But I won’t be back and neither will my family members. The employees were unprofessional and I’ll take my business...