Retro-Metro — Local services in Frederick

First off, I have purchased from this store close to a dozen times. I really have enjoyed the items in there for gifts and personal. The staff has always been really friendly. Until yesterday. I had brought my cousins in there, as part of touring around Frederick. There were several items that I was planning on purchasing. Before buying one item I needed(a corkscrew), I wanted to check in another store before deciding. One of my cousin's and myself were looking at a lunch box, that was really cool! It didn't have a latch as they typically do, or even a hinge. While looking to see where the tab was on it it to open, the lid popped off and hit the ground. Immediately a disgruntled employee marched over, grabbed the box, and said it was dented, and she has to now throw it out, or sell it for half price. It's amazing how fast she found that dent. I bet this is not the first time this has occurred. Something like that should have tape on it to prevent that from happening. She had asked if I would be willing to pay for half of it. Of course her demeanor was pretty rude. I asked how much it was? The amount was actually something I was willing to pay, with the other items I was planning to purchase that day. I did not answer her right away because I was telling myself not to get angry with her attitude. Before I could say anything, she just immediately accused me of not being willing to help cover the cost of the item. Which I would have, with the rest of my intended items too purchase. But as stated, I just wanted to go to an adjacent shop for to see what corkscrews they had. I'm not going back to Retro Metro after this incident! To have that kind of attitude with your customer over a $12 item is unacceptable. Especially over an item that this type of accident is likely to occur. You have lost a customer who has already spent several hundred dollars on repeat visits, and even brought others into your shop to do business with you. Shame on you for treating a...

I used to love Retro Metro, but yesterday I was treated rudely by the staff and I won't return there. My teenager son was looking at a canned candle when his father called him. He put the candle on the shelf to answer his phone and I guess the lid fell. The sale person came to me right away and told me that the lid had a bump because of my son and I had to pay for the candle b/c it was not salable anymore. It was very rudely said, in front of all the other customers. I did not argue because I saw my son handling that item but I suspect the bump was there before my son touched it. In any case, being rude and blunt was not necessary in those circumstances. I certainly won't get back and won't give them a good...

Yesterday, I went to my go-to store and saw Retro-Metro on my way there. I decided to check this place out on way back to my car. I realized I was being followed by a staff member when I gave 2 incoming customers the right-of-way when I was about to leave the store. The staff did not engage with me beside my self-initiated greeting to the staff member behind the counter when I...