My family visited Frederick this year because my boyfriend is from the area. We wanted to take advantage of some shopping, so I brought my little sister to the Velvet Lounge as I have been meaning to check this store out from several visits ago.
Just as preface, my sister has a physical disability (achondroplasia) which makes shopping very difficult. She will frequently avoid it, but she wanted to enter the store because she thought the mannequins were fashioned very nicely and became excited about the styles (this is super rare for her, so I rolled with it).
We started to look for clothes that could be easily tailored to accommodate my sister’s sizing needs. One of the salespeople — whose name I really wish I asked for — saw my sister getting frustrated about the material on a sweater and, very gently, offered to find easy-to-tailor alternatives that mirrored the style of sweater my sister liked. It was handled with such ease and no fanfare; there was no big deal made about my sister’s sizing needs and the woman was so kind and helpful that, after the experience, my sister reported she would love to go back (another rarity!).
We were successful and my sister found two shirts that made her feel good about herself; I could not be more appreciative to the woman who had helped me, and the next time I return to Frederick, I am going to try to let her know just how much this meant to my...
   Read moreWhat an amazing experience. I emailed Erica a couple of days ago looking for some help on finding clothes. I'm very much a tomboy and a very outdoorsy person. So I don't have a lot of nice dress up clothes especially for work. Whitney and Eyrcka were amazing. This was like having my very own personal shopper! Erycka was very warm and welcoming. And exicted to help me find clothes I wish more stores offered an experience like this one. If your the type of person who is alittle self conscious or has no clue what their doing with clothes like me. This is the place for you. I bought some beautiful clothes that I can use for work. I can't wait to go to work tomorrow. Thank you so much Whitney and Eyrcka for your warm welcoming customer experience. I felt like I was hanging out with my...
   Read moreThis boutique from end to end is magnificent! My style splashed everywhere in here. I COULD do a one stop shop here for any season and deck my entire closet out by coming to...
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