Gateway Appliances — Local services in Fredericksburg

Unfortunately, we had a very bad experience purchasing a washer and dryer from Gateway Appliances.

The machines were fine, but the service was awful.

We paid extra money to have the machines delivered and installed. The delivery team was unprofessional and unequipped to properly deliver and install a washer and dryer. They dropped the machines multiple times, damaging our floors.

When we asked Gateway Appliances to address the damaged floor, they refused. They sub-contracted the delivery to a third party and had no means of addressing the damage.

Similar to other people's experiences, we paid extra for delivery and installation. However, the delivery team refused to do the installation; we had to do it ourselves.

To top it all off, we discovered, during installation, that the leveling legs for the washing machine were removed prior to delivery. Of course, we had to fix that problem ourselves and at our own expense.

By the time we finally got our washer and dryer up and running (weeks later), we ended up paying hundreds of dollars more than the price that was listed on the price tag. We paid for the installation materials, we paid to fix the floors, and we paid for the missing parts. It would have been cheaper to purchase new machines, and have them delivered and installed by professionals.

Gateway Appliances ripped us off. Sadly, it sounds like other people have similar stories. If you've read all the way to this part of the review, I hope that you'll take this as a warning not to do business with...

Waiting to get info on repairs for my GE Refrigerator that has broken down and everything in the freezer and fresh area is a total loss. It has been 3 days, and the manager just stated he has filed a claim. Will update this review when the repairs are done. Sir since you just made a false statement my refrigerator was purchased on 12/2/23 it's 13 months old, not 2yrs old as you stated, And I did purchase the 5 yr Extended warranty which I have not got a copy from you yet! so please stop trying to belittle your customers because of a post. It makes you look terrible. My post didn't say anything really negative. I just needed the info to get it fixed. After several attempts the manager refuses to give the correct warranty number and reply with false information to the customers reviews to make his company like better I have All his texts to prove next step is to file consumer complaints And BBB didn't have to be all this just wanted the warranty account number so I would be able to use the warranty in the future BEWARE OF...

The kind of straightforward, honest business I like! Employees were friendly. Merchandise is out in the open with prices clearly marked. Free short-term store warranty, paid warranty offered. That's it. No gimmicks, no fake holiday sales, no sign-up-for-our-mailing-list, no pushy salesman, no hidden costs. Heck, even the $8 credit card transaction fee was explicitly mentioned, and the salesman asked the manager to waive it since I paid debit!

Salesman could tell I was in kind of a hurry, and so the guys in the back dropped the thing they were in the middle of to help load up my stove. (Sorry guys, didn't mean to do that! But I really appreciate it!) Will 100% be back if I...