The Home Depot — Local services in Fredericksburg

DO NOT BOOK PRO REFERRALS FOR DOORS. You will very unfortunately be contracted to RF Installations and once you pay Home Depot has zero control over the team and you will spend your time completely stressed.

The team: EXTREMELY poor service. After you pay and have zero refund options, they know this and will treat you accordingly. They will screen your calls and ignore you. Customer service is non-existent and their mistakes become your problem. Every mistake made was like “whoops. Oh well, take the next horrible option we give you or get nothing.” They have absolutely no business accepting clientele. And Home Depot should be ashamed of themselves for continuing the contract. Look up RF Installations (based out of Grand Prairie, TX) on Google and yelp to confirm they are horrendous.

The door measurement went well so I paid for the full install. $4k and 1.5 months later my door finally arrived at the store. They were booking about a week out which was fine bc it was still 1 week prior to when I absolutely needed the door (which everyone involved was aware of). They booked me for a Tuesday 8-12 timeframe. At 8am I get a text from Carlos stating his father passed and he would reschedule for Thursday. Felt off but I don’t question family emergencies, I took the Thursday. Later after having to call the main office I was told I was rescheduled due to weather, it was 50-60s and sunny.. on Thursday, Carlos arrives to my home with the door just to tell me it was broken and couldn’t be installed. I gave zero clue why a quality check wouldn’t be completed at delivery or why he would load the door knowing it was broken and bring it to my home. I opted to allow them to fix it instead of ordering a new door since it was custom and would put me well past when I needed it. I was told I’d have an answer on the fix by end of day (this was a Thursday morning). Friday afternoon I called and was told “with it being Friday, we likely won’t have an answer until Monday” because the RFI team lacks responsiveness. Monday afternoon I followed up again and was still pending confirmation. Home Depot confirmed the fix was complete Tuesday and the team was contacted. Wednesday I followed up directly with the installer, Carlos, and received no response. I then received an email confirmation for a same day appointment, to which no one showed for. I followed up again and he claims to have no idea who sent the email. I, again, requested the soonest availability, as mentioned I now need the door in 3 days. Carloa says Friday. I requested Thursday if possible but agreed to Friday and asked for a timeframe confirmation, as recommended by the manager at HD who was on the phone as I was texting Carlos. The manager at HD also called and confirmed I would have my door Friday. I never received a timeframe so I followed up Thursday. Carlos confirmed again but did not give a time. I followed up yet again with no response. Friday morning Carlos texted me and said he has no availability until Tuesday. They gave my confirmed appointment to another home. When I questioned why I was met with “going back and forth isn’t going to solve the issue.” This entire time I was calling Dave and the field manager Dahnle with no answer or returned call. I left voicemails throughout the week and was ignored. I then called Dave from a different number to confirm they screened my calls and he of course immediately texted that number! I resorted to repetitive calls Friday evening (about 30) until Dahnle finally picked up. They have the audacity to be rude with attitudes after ignoring clients that have already paid. DO...

A gentleman named Mark Harris at the paint station was non-verbal and surly as soon as we said hello. When I asked for his assistance he was curt, almost as if he was reluctant to talk to me at all. I felt like I was bothering him by asking him for his assistance. When my boyfriend asked where we could get the flat white paint he didn't give us so much a courtesy glance merely pointed and said "anything on that section" will do. We were surprised at how dismissive he was but thought ' hey maybe it's been a rough day. ' So we didn't say a word after that all the while waiting for what seemed like ages ( probably about 40 mins ) after we picked out the paint color as he served another customer. There was one other one customer got impatient and left.

As soon as he finished with the lady in front of us he left without explanation and I had to go to the customer service desk to ask if they could get anyone to return to the station. The same gentleman returned, got us the paint. At this point I had already given up on any friendly interaction so we quietly picked up our paint and left but as we were leaving here's the kicker this gentleman went ahead to curse at us under his breath and loud enough for us to hear.

I want to note that this employee was not swamped, neither did we engage him negatively in conversation or rush him for his service. He had only the one lady the whole time we were there. We didn't say anything to him, it was incredible how rude and unprofessional he acted.

I called the customer service desk later the following day and related our experience at this location. The lady on the line was courteous but didn't ask for either my name or number.

We have a few more weeks of painting and several more of renovation work left to do but I will avoid this location unless I can be sure I will not deal with this employee again. I will just call in advance to find out when someone...

As a contractor who spends hundreds of thousands of dollars every year at Home Depot, I’m honestly fed up. I came in today needing help—something simple: to handle returns from a large project. I do this once a year, and every single year, it’s the same headache. This time was worse than ever.

When I walked in, the woman at the desk treated me like I was a problem before I even explained what I needed. She kept saying, “I can’t help you,” “It can’t be returned,” “I don’t know how to do that,” without even trying to look into it. No effort, no professionalism, no respect. Just a bad attitude like she didn’t want to deal with a contractor who buys in volume.

I came to the wrong store by mistake, but I had already spoken to someone named Danny on the phone who said it could be handled. Instead, I got brushed off. So yeah—I started recording. Not out of anger, but out of disbelief at how dismissive and unhelpful the staff was being.

Now, I want to give full credit and thanks to CC and Diane—the only two people who were even willing to help me. One didn’t fully know how to do it but still stepped in and tried. That’s what matters: effort and basic decency. I hope Home Depot recognizes those two employees, because without them, this review would be much worse—and I’d be raising cane with every person I could reach.

Home Depot: you seriously need to fix your systems and retrain your people. Every year it’s the same story. I spend real money here—not ten or twenty grand—we’re talking six figures annually, and I’m constantly made to feel like I don’t matter. I’m the one taking the hits—between clients, labor, delays, and bad material runs. The least you can do is make sure your staff isn’t treating contractors like we’re a burden.

If you keep treating us like this, more and more pros will walk away. You’re already overpriced—and now your service is...