Fresno Furniture Official Lifestyle Furniture — Local services in Fresno

I contemplated this review but realized it needed to be written and posted. On June 29, I went into lifestyle furniture and placed an order and deposit on 2 sofas. I was told it would be about 3 months. On 9/7 I returned to pay off the sofas in cash ($2,000) because they told me they would be delivered on 9/10. On 9/9 they said they had made a mistake, it was someone else's order so I returned for the $2,000 but wanted to leave my deposit for my order. When I got there I was told they had record and insisted I paid with a credit card. After 30 minutes going back and forth I realized I had my receipt which verified CASH, the employee had marked off cash and put VISA. My husband and I were so offended that we cancelled our order. On the same day we reinstated our order through Mille Thao the office manager.

We spoke the the store manager Cruz on 9/10 and he assured me our order was still in tact and he had spoken to corporate and a deposit was not necessary. Finally on 9/29 we called and the sofas were in but they are $200.00 more I asked why, because of shipping and you cancelled your order. I was completely flabbergasted at this horrible service and they had NO intentions of calling us that the sofas had arrived.

I asked to speak to corporate and they said the owner will only relate by email ( I guess no corporate office). To date they have yet to find the $2,000 cash and they got my extra $200.00. We had searched high and low for other sofas but we really liked the ones at LifeStyle. I am hoping this post will have a moral and business ethics effect on the owner to return our $200.00. I will follow up in 30 days.

My rebuttal rely,

In regards to the order being cancelled which I addressed above, Let me reiterate; On 9/7 I reinstated my order with your office manager Millie Thao in which she stated she had not cancelled the order and would gladly keep it open. On 9/10 I spoke to your floor manager Cruz, he said the order was still open and he had spoken to corporate and a deposit was not necessary ( I asked this specifically). You store never called me when the order came in, It was I who called. Millie said they came in the week before, I asked why have I not gotten a call and she said because you cancelled the order I then reminded her of our conversation that she never cancelled the order and would leave it open, her reply, she never addressed the question. She told me had I NOT called they would have sold to someone else and I would be forced to wait another 3.5 months.

I understand the increase of the material of $200 however due to the miscommunication and loss of the $2000 cash on your part that should not be absord by the customer. My wife and I will be willing to come in and sit with you and your office and floor mangers to address this issue. I feel in good faith on your part and ours, as a loyal customer and all those customers reading this review you should share the cost of the $200.00 increase and NOT blame the customer for this unfortunate misunderstanding.

Mr. Hoang (owner), we were never given the opportunity to sit and discuss this issue with Cruz and Millie together. I know $100 is not much but in this time of our Great Country US of A we are all being effected by this pandemic.

I will wait for your answer and welcome a discussion.

Thank you again,

Reno and...

Friendly Until You Purchase w/ dishonest business practices - Stay AWAY The warranty they sell you on is a LIE. We purchased our sofa back in April 2017, brand new. We were told the warranty covers the defects and the usual for a year. It arrived with a random screw jammed into the back of it that was not part of the sofa and caused a small tear. The delivery guy used super glue to close it up and normally, we'd have not been cool with this, but we had no furniture yet. The delivery guy said don't worry because you have the warranty. If there are any defects they'll replace it or you can get a refund. Well... The couch was fine for 3 months until the frame started to give, the frame bowed, sectional will not go together, and the fabric underneath is getting torn from the sectional trying to go together - a big flaw in the manufacturing

When you call to get this looked at, they tell you it will cost YOU to have it picked up for an exchange (IF the manufacture accepts the claim) or you could bring the sofa to their warehouse. We got our claim approved and I talked to the owner Cruz Ramirez after getting absolutely nowhere with "Rosa". The fact we were told we cannot even get a refund is BS and we're still looking for our paperwork. But I recall speaking with Cruz the day we bought because I asked about the policy and was given a friendly, "don't worry, there's a good warranty and we will help you if there are any problems" -- please don't fall for it like we did.

We are now told from Rosa that we can come in and pick out our replacement BUT the warranty is "carried over" to the new sofa, meaning, once we get the brand new, never-seen sofa, like say December 10th, we no longer have a year because we've utilized part of the warranty on the defective couch!! REALLY???? In what legitimately, customer-driven business does that make sense?

BUT WAIT - THERE'S MORE... WE have to pay for the delivery and pick up of the replacement at $99 because the store doesn't feel that selling us a defective product is their fault and $99 is too much money for them to absorb for doing the right thing, so we have to pay. We will be going to pick out our new sofa and deal with this because we're STUCK now. If by some miracle, the owner sees this review and stops allowing us to try to be slammed with more fees for trying to do business, I'll update this review. For now, I personally advise you to stay away from a snake oil-type business as this. As someone who's trying to run my own business and cares about clients/customers, this is a piss-poor way to manage a business and expect to have...

Worst costumer service ever ... remind you your going into a furniture store to buy NEW furniture! Not DAMIAGED furniture! I made a purchase of $4000 , made upgrades to sofas like I wanted and was happy with that . I end up going to the warehouse to pick up couches and am I glad I opened my boxes before taking them home . Warehouse can’t do nothing about it , that’s understandable they tell me go call the store and see what they could do . First rep was understanding and gave me a few options, but never in my head would I have thought that the display model was a option being I am going to pay $4000. Why would I want a display model being everyone comes and sits on them and plays with it on the daily . So the rep tells me make a decision and we could come to a agreement. I call again run my story by the second rep , and rite off the back I get a tone of attitude witch I brush off. I continue talking to her and telling her those are the couches I want and nothing else interests me . I tell her make the order again and I will wait . She said they don’t do that , what ever is at the warehouse that’s what they have . “What do you want to do!” Well I tell her give me something , reduce it for taking damaged products if that’s what I have to take home with me . She says well that’s what we have and that’s all we could do .... so clearly they CANT Do anything for you , other then sell you damage stuff so I had them cancel the order . Wast of time Sunday & Monday. Bad experience, check your products guys before loading and...