Barking Lodge Pet Resorts — Local services in Fullerton

My experience with Barking Lodge happened a few months ago. My fiancé and I adopted a one year old Husky and she had some crate anxiety. We realized she will need to go to daycare until we've gotten her training to get her acclimated to her crate. I looked on Yelp and I trusted the reviews.

When I arrived to schedule her assessment they advised me that she can be there for the entire day if I drop her off in the morning for her temperament test and she passes; first day was free. The owner, Bijan, was kind. He showed me the facilities, all while bragging about himself and bashing the closest competitors, mainly Camp Bow Wow.

I dropped Maple for daycare and her temperament test the next day. They had spoken very highly of their groomer so I booked a bath as well. I told the staff that Maple will need to be dried very thoroughly as she is a Husky and has an undercoat. The staff member told me she would be well cared for.

Barking Lodge does not have cameras. This made me nervous but I was assured that the staff would send me pictures and updates via text.

Around noon I called, since she was dropped at 7:30am and I had received no update. In response I was sent a video of another persons dog even though I had specifically asked about my dog by name and gave my name as well. I figured it was an honest mistake, not knowing it would be the first of many mistakes.

I got a call from Bijan that afternoon saying Maple had gotten her bath and asking if I mind if she goes back to play with the other dogs as she may get a little dirty, otherwise he will put her in a kennel to keep her spotless. I said she can "ABSOLUTELY go back and play! Please do not put her in a kennel to dry, she does not do well being alone." That was about 3 hours before I was able to pick her up.

When I arrived after work to get Maple she was traumatized. She ran to me and buried her face in my lap and immediately started pulling toward the door. She was crying like I had never heard. She would not go anywhere near Bijan, and he had no concern at all for Maples frantic behavior. I asked if the dogs were always this stressed after their first day, and Bijan said "I don't know, your dog is a crybaby, we didn't do anything to your dog." At that point I became very concerned with what had happened to my dog at this facility that has NO SURVEILLANCE to check on your dog, where I had been sent a video of the WRONG DOG.

I asked him why she was still damp. He said she did not like the cage dryer and that he put her in a kennel to air dry after her bath. What?? He called and asked me about whether or not she could go play and I said YES. I reminded him and he said he didn't want her to get dirty. I said I told him on the phone that I did not mind if she got dirty as long as she wasn't in a kennel. He got angry and walked to the door, held it open and then YELLED at me, "LEAVE, GET OUT. I DO NOT WANT YOU TO PAY I WANT YOU TO LEAVE." I was shocked. I left because I felt unsafe alone with this unhinged and angry large older man.

After I left, Bijan called my fiancé, whose phone number was on file as Maples emergency contact, and left a voicemail saying I was rude to him and refused to pay him. He lied.

The next day I went back, without Maple (she was at Camp Bow Wow, I recommend them very highly) and I spoke to the co-owner Bijans' wife and told her I wanted to pay and I wanted all of my information off of their records. She asked why and I told her I felt unsafe having my phone number and address on file where Bijan had access to it. She then said her husband told her what happened but she wanted to hear my side. I told her the whole story. She was very sweet and apologetic. She offered to not charge me, I refused, she then gave me a small discount since I insisted on paying.

I would NEVER recommend that anyone leave their dogs with someone like Bijan. Maple was in a kennel, alone and wet and cold for HOURS without me being notified. My heart breaks thinking about how she must have felt like she was back at...

This review is solely for boarding. My family and I have been boarding our Goldendoodle here since 2001. Since then, we've had a great experience. Like other reviewers have stated, they send pictures and let you know how the dog is doing. Unfortunately, this all changed with the recent boarding experience. As another reviewer stated about their dog getting injured and not getting notified. This happened to us. We picked up our dog after a long boarding stay and took her to the groomer. At some point during her grooming, I received a call stating that they were taking my dog to the vet because she had a big gash in her paw that was healed but they needed to take her in since I didn't mention it to them. I didn't mention it because I didn't know.

The vet told me the cut in her paw was about 3 days old, had clotted, but they needed to reopen it to clean it out in case of infection. They also found another big cut on her snout that they said was 5 days old. Both injuries occurred under the care of Barking Lodge. I'm not upset about the cuts because dogs are dogs and stuff happens. My dog is really docile so I'm surprised she got injured. I'm upset that I wasn't notified. Bijan and his staff were not very responsive when I wanted an answer. Bijan had the audacity to say that my dog cut her paw after I picked her up in spite of what the veterinarian and groomer stated. He then took a picture of the waiver and said he's not responsible for injuries. I again told him I was upset that I wasn't notified. I then get a "sorry not sorry" note from the staff saying that they never noticed her injury and would have said something if they did. The vet said that the cut was deep enough that she would have bled quite a bit. The staff is clearly covering for each other, possible under Bijan's direction to not take accountability. I trust what my vet stated.

You take a chance at any boarding or daycare facility. Just know that Bijan and his staff will not take accountability if yours gets hurt. My dog was treated great for years, until this happened. Make informed decisions. I'm reporting...

I took my 4 month old Rottweiler puppy here for no more than 3 hrs. My mom picked her up and she immediately noticed that she was sad. I called at 12:30 and a nice woman answered expressing concern, but explained that maybe she is tired. She told me to call her back in a few hrs if her behavior has not changed, and said she would review the tapes to see if anything happened. I was working so I did not personally see my dog until I got home. I get home and she did not greet me with her usual friendly demeanor. Turns out she did the same with my siblings, and my dad. She still has sad puppy dog eyes, walks around with her head down, and is now scared of everything. My brother ran past her out in our backyard and she was all hunched over, with her tail tucked. She is a puppy so she always has so much energy to play with us. Since she came back she only wants to lay down and chew on one of her toys. Not wanting to run around and play with us. I called back again and I spoke to this guy who was incredibly rude, and completely dismissed all of my concerns. He said that she is just sad that she is not there so to bring her back tomorrow. I will not be bringing my dog back tomorrow because she is a puppy. She has not demonstrated her puppy attitude with us for the remainder of this day. I am not sure what happened there but what ever did happen seems to have...