Goodwill Retail Store — Local services in Gallatin

Me, my wife, and my daughter love going to Goodwills but among the one in Gallatin, Lebanon, and Hendersonville, this one in Gallatin literally has us laughing for the money they ask for a lot of things and I never see that at the other ones, never.$40 for a drill with no battery, a lot of craft stuff my wife likes to look at more expensive than if they were new? We even donate a lot and we had to quit doing that at the Gallatin one because that guy won't say a word and real aggressive like he'll just say "Put it in there" and we just think really? We're donating and your gonna act like that? But yea we live in Gallatin and there just ridiculous with pricing and then I found like an old canteen for 1.99 and I thought ok not too high and it had a cloth thing on the outside and the price sticker kept coming off and I went outside when my wife was checking out and she came out and said "that checkout lady asked "where's the price sticker" and she told her I guess it fell off then the checkout lady asked how much was it and my wife said 1.99 and she said "Well, I can't do 1.99 best I can do is 2.99 and when she told me that it blew my mind. You all priced it and it came off and a lit of times there silver marked priced somewhere and then you say "Oh I can't do 1.99 for an old canteen that doesn't even have a lid? We live near Gallatin but they just sucked the fun out of it and this is the only one I've ever been to where you can hear other people blurring out the price so etchings marked at and laugj and were like "yea we know" and decent stuff well actually sit forever because its marked so high so if there making money I guess that's all they care about but at a certain point your gonna ruin your reputation because were done with this spit even tho its so close but you don't charge more than if it was new, charge ridiculous prices on other stuff, and act like a holes when your trying to donate. Nobody in there right mind would want to go for that experience even after you try over and over to support the one in your community but thats a...

Used to shop here a lot but will never go back now. I have tried two times to donate and both times the employees in the back were incredibly rude. The first time the guy you could tell didn’t want to be there and acted like he hated his job. Yelled stop at my boyfriend for getting out of the car and bringing a box up and told him to wait. Then another man pulled up and did the same thing and he said nothing to him. He was also being a bit aggressive with how he was taking stuff from the lady in front of me, and I could tell she was uncomfortable because we made eye contact a few times. After this experience it took me months to want to go back because it left me feeling very anxious at the thought of it. Then this time, after finally deciding to try again, we pull around the back and go the right of the cones (there are no arrows or anything telling you what to do or which way to pull in) and there was a guy out there aggressively pointing over and over again. From where we are, we have no clue what he is trying to point at and he wasn’t saying anything. Then he proceeds to throw his hands up and walk inside. So we are left out there trying to figure out what he was wanting and back up behind the cones. My boyfriend gets out to try and put some stuff in the bins and at this point the employee comes out again and starts acting the same way and then throws his face in his hands like we are idiots or something ?? Keep in mind this whole time he has not said an actual word to us to let us know what it is we are doing wrong so we decided to just leave. I would like to note both times were different employees. It’s like they forget the whole reason they have a job there is because people donate. Only redeeming factor of this store is a nice older lady who has been my cashier multiple times. Wish I could...

We usually give more than we shop here in the past. The inside of the store is a very old building with very dim, depressing lights. The shelf’s are obviously very old, too. The items on the shelves and racks are usually not the best either considering we usually walk out empty handed. But I won’t hold that last part against them since they don’t have control over what is coming in for donations and I understand that.

But what I do hold against them is the way they conduct business overall. With the store usually looking the way it does is one thing. But every time that we go to donate items to them, it’s usually a pretty bad experience. The last handful of times that we have stopped by to give our items to the donation ramp in the back of the store, we have been helped by Paul. The second that he comes out the door to walk down the ramp he has a very annoyed face and it’s very obvious that he doesn’t want to be doing this at the moment. We have always maintained a smile and greet him while we take items out of the vehicle, but he usually is very stone face and sighing to each thing we take out. Whenever he has said things to us, he says it in a very annoyed manner and usually gives us a feeling that we are doing something ‘wrong’.

Instead of selling our items or throwing unused items away, we have always decided to give Goodwill our items instead as donations. We have also been very patient and polite to Paul every single time we stop by to give, considering that maybe he’s had a long day. But this has been an every single time thing. After today, we have decided moving forward that we are no longer giving to Goodwill and will be selling or throwing our items away instead, since it appears to be such an...