Cancun Lagoon Mexican Restaurant — Restaurant in Gallatin

The air conditioner was not working in half of the building when we arrived. The host seated us in the area without A/C where we were the only ones. Everyone else was in the other side. The host said nothing about the issue with the A/C. After a few minutes it was obvious. Two families that were seated after us got up and left before ordering. Not wanting to cause a scene, we waited for our order. Later a lady came in and had a small dog on a leash. The dog attacked a waitress barking and biting at her heels. Terrified she stayed at our table so that she wouldn't have to encounter the dog again. The Chicken fajitas were okay but not worth sitting in the 90 degree heat and risking a dog bite on the way out of the restaurant. The young lady that waited on us was very nice, but the host that seated us without mentioning the broken air conditioning earned them a one...

Thought I would enjoy a nice dinner on the patio with my family since we hadn’t been out to eat in a while. Definitely didn’t have a good experience.

The server took our order and promptly forgot we existed. I had to go inside and ask the hostess for my check to pay because we waited 20 minutes after finishing our food and never saw our server. We definitely weren’t offered drink refills.

The food was average. I wish I could say something stood out, but nothing did. It was fine. I

The patio was home to some absolute chain smokers. I’m not talking casual smokers here. I’m talking fork-in-one-hand-cigarette-in-the-other the ENTIRE time kind of smoking. It’s hard to enjoy your food when all you can smell is cigarette smoke coming from tables on both sides. I felt like I had been sent back in time to the 1970’s.

So, sadly, I won’t...

Our second time there. Food is great. However we were greatly disappointed with the “fried ice cream”. After building it up to our 3kids who had never had it, it came to the table with maybe two tablespoons of ice cream ,some whipped cream and some chocolate syrup on the plate. Nothing even close to the expectations after looking at the menu photo. It was a very warm day and power was out during the day so maybe they were out? But still it would have been better to just let us know instead of serving what they did. I still tipped 30% on a 109.00 bill because I know they work hard and surely are not paid enough. We didn’t say anything because the kids were getting tired and we wanted to go. But wow. Should have...