Hibbett — Local services in Gallatin

I want to clarify that this review is not about the store itself but about the online ordering process and poor customer service via the customer service help desk. I placed an order online last week that was supposed to arrive on Saturday. I received “Free 1-2 day shipping with this purchase which was one of the reasons I ordered from Hibbett. I was never sent a tracking number or shipping notification. I checked the website to see the shoes have been marked “out for delivery” since Friday afternoon. I contacted customer Service through text chat today to be told that my orders were shipped using door dash, I asked which store were they sent from, the rep said she can’t tell me and neither can a supervisor. I said ok, can you call the store and see if they actually were sent with a door dasher. She said she didn’t have phone access since she was a text rep. She (Michelle) then said it takes 3-7 days to open an investigation before we can proceed with how they will resolve this for me. Never spending my money here again. What a waste of...

We had a very bad experience there recently, a young man and a middle age woman were working there, I asked for help and needed a couple of shoes for my daughter to try on. There were only one customer there other than us. The lady asked us to wait since she had to help the other customer. There still were nobody to come help us after the customer left though. I hate to mention that those two working there that day are white. We were much better served by a young black gentleman a...

This customer service here has gone down or maybe it was the staff scheduled today 7/30/24. Myself and my family stood at the kids shoe section and were the only customers in the store. Staff were all on their phones, listening to music and cursing for about 15 minutes before I had to signal for help. SMH…The other shoe stores would never…And the all white AF1’s are cream on the bottom, they’re...