KFC — Restaurant in Gallatin

As a new customer of KFC I would like to say your drive thru service is wonderful during the day (lunch time). Ms.debbie was incredibly patient with me through the drive thru as I was wondering the menu. She answered my questions that i had because i was bit lost and confused about the menu this is my second time coming back during lunch hours through the drive thru. The food is delicious and the service is great during lunch hours . I wish I could give a 5 star but i can not . I came back through last night at 9pm in hopes I could get the same service as i had the past 2 days during the lunch hours unfortunately i could not as i know this KFC location closes at 10pm. The young lady had told me that they were not making anymore chicken for the night ( they only had crispy left thigh and wings) . I had even offer to wait for the original chicken she told me we are done cooking for the night but i said y'all have an hour to close why would y'all stop cooking during business hours and turn a customer down. As for this being said i will not be ordering KFC for the evening , i was disappointed with the night shift service unfortunately the customer doesn't come first , they come first because they want to close in hopes to get out early i suppose. Thank you day shift for giving me the satisfaction as a customer and a huge Shout out to Ms.Debbie always happy and friendly. As a customer i will only attend business with y'all during the...

This is what you get when you order a "12 pc Chicken Tender Box" for $31 now in 2024. The only item we ordered was the 12 piece chicken tenders and as you can see in the photos, they are not tenders at all but cut chicken breast chunks. One "tender" in fact was a piece of breaded cartilage, that was a lovely surprise. 🤢

KfC tenders USED to be a sizeable piece of chicken, the actual "tender" cut in the breast meat. Now they are the size of their dip packets and cost over $2.50 per piece (again 12 piece order for $31.)

We had also wanted to dine in but only the drive through was open. So atmosphere was a bust.

Really disappointed in a company who is starting their pay rate for their employees at $12 per/hr and yet serves this box of tender knock-offs to costumers.

Times are tough for everyone, I get it, but I appreciate doing business with companies with integrity. And being lied to by a corporation, that I had felt like a loyal customer to, has really soured any future desire to do business with KFC. Just call it what it is, chicken chunks, or actually serve chicken tenders.

KFC you had one job, finger lickin good chicken.... how could you have...

The employees have a smart mouth and think the customer is wrong I don't think a young person that looks maybe 17yrs old should be a management because they really have smart mouths you try to tell them that the young guy didn't ring your order up right and she thinks they do no wrong that is the reason why people don't eat fast food then another young lady under 18 was standing there clapping her hands telling the young male cashier that took my order wrong that he done a great job I guess because he over charged me but since the very young under 18yrs old girl that was saying she was management wanted to be smart mouth I spoke to the other boss and the young girl still being smart mouth calling me a lier about my order and everything else she should of keep her nose out of it when the other boss stepped in plus they need to train there young employees more before letting them work by themselves I want be back to this KFC because the main boss never said anything to the young girl for her smart mouth she will get smart with the wrong one one day and she will get that smart...