Popeyes Louisiana Kitchen — Restaurant in Gallatin

NEGATIVE 5 STARS is more appropriate!! Been to this location twice and both times they got my order incorrect. To make things worst, when I returned to have it corrected, not just the employee but the MANAGER was upset that I didn't have a receipt for the order, even though I was just handed the WRONG order 4 minutes prior. She returned to the window handed me my correct order with her head turned, while talking to someone else. She let the window slam..NO apology, No eye contact, NO smile!!! The 2nd visit was just more of the same only this time didn't involve a manager. When I returned to get the correct order I handed the receipt to the employee but she never gave the receipt back to me. I wanted it so I could do the survey. One of the cooks actually came to the window and said "you really want your receipt"??...SMH I go to a lot of restaurants but this hands down is one of the worst places I've ever been to...and it's not the chicken....IT'S THE EMPLOYEES!! I will tell everyone any chance I get..."MAKE THE DRIVE TO HENDERSONVILLE POPEYES" This place deserves to be closed!! Shame on me for not checking the reviews before I went!! I see I'm not alone in how I feel👀😤

UPDATE: A year later(1/6/23 @ 9:15) and sadly nothing has changed!! Ordered a 2 piece in the drive thru and asked for 2 mild thighs, I received 1 breast & 1 wing👀🤔!! When I mentioned it to the young lady at the window she responded.. "I didn't hear nothing about no thighs besides we only got white meat👀😏!! My daughter was hungry so we kept it.. OLD, DRY, CHICKEN!! I really...

I pulled in at 4:50 pm at drive thru for 4 minutes before someone told me to please hold, then after an additional 6 minutes, he finally came back. I told him I have a coupon 2 pieces, biscuit & side for 3.99, he asked white or dark, I said white, breast & wing, spicy. I pulled up to the window, it was only 2 people, one who appeared to be the manager & a cook. I pay with the coupon & sat at window for approximately 7 minutes before asking the manager if there was a hold on chicken, he informs me that they had chicken but that they were waiting on the next shift, please bear with him,he finally gives me the order and states "this one is on me" I look in the box to see a thigh and a wing. I say "I paid for this so how is it on you?" He states that's a $7 dollar meal, to which I say "which is why I gave you the coupon, and I asked for all white meat, this is a breast" he says "oh, did you give me a coupon?" I handed him the box back, to exchange the thigh, and asked if I could have a complimentary drink for my trouble, he says " I'll give you a small water" I say "really!!?" He thinks twice and gives me a small tea, exchanges chicken hands me the box to have only exchanged my piece for...

Ordered on line. Hubby went to get the food. We received the wrong order. I called & the girl who didn't even say "popeyes" when answering told me I had the right order because it's on the ticket that way! I read her the ticket & told her she was wrong. She hung up on me!! I called back. She picked up the phone saying: "Do you want more or have me write your name down?" I said take my name. She laid down the phone & walked away! I had over 10 minutes on my phone, listening to laughing & someone else on another phone!! Absolutely UNACCEPTABLE!!! Calling Corporate to alert them of this locations reviews!! Try Chic fil A!! UPDATE January 2025. I went into store to pick up online order. I was ignored by the manager. When I asked why my 2 chicken sandwiches & apple pie were taking so long, Numbers before & after mine were being served! I was YELLED at & Insulted loudly by a extremely large black man manager. Horrible representation for Popeyes. He was saying nasty things to the crew & was rude to customers. This person after yelling at me started being sweet to the next customer, it was so phoney after how he had been acting in front of everyone. The customer looked at me &...