Dragon Express Chinese Restaurant — Restaurant in Gallatin

I stopped in after seeing a $7 lunch special on the window menu my fiancé and I both got that and should have totaled to 14 + tax so roughly $15-17. I didn’t want rice so I asked for the noodles THREE times we clarified that even for the extra dollar. waited 20 minutes for it comes out piping hot we could hardly carry the Togo bag it being so hot. I failed not checking to see if my order was correct and it was in fact not even after I verified THREE times and was charged for it. She explained to me the noodles would come with the vegetables but all I received was little vegetables in a soup like water . My rice that I did not order was dry with no flavor along with the shrimp that looked like the mini frozen ones you get from Walmart I would know cause I buy those on a regular they also had no flavor what so ever. my fiancés bourbon chicken was so soupy he basically had to drink his meal I was also charged for Togo items such as sauce I did not want and chopsticks that should have come free. She told my husband she would add the chopsticks to the price after we swiped his card and said that would not be approved she still tried anyways. My total was $24 no tip when it should have been less than that even with my extra dollar noodles. I had to change my drink three times because every drink I chose was not the correct taste. My shoes stuck to the floor so hard I had to yank my sandal off the floor. yes the lady was somewhat nice doing her job but I was over charged in a place that literally has the bare minimum for a lobby / waiting area / ?dining room? . If you’re gonna over charge me at least use the money to upgrade your establishment. Will not be back do...

Horrific experience. Ordered food and I never leave bad remarks but goodness. The food was bad. So called and they agreed to replace as long as we brought the food back. Understood. So we did bring it back around dinner time which is when it was purchased. They handed us a box of chicken. I asked if it was fresh and looked at it. Short lady at window said it's fresh four hours ago!!! What? She had left it sitting on the counter from when we called. We were never told a time to be there and has kids to take care of before going out. I asked for a refund, or fresh food. She told me to call cops and then manager told me he didn't care about how many kids I had.to take care of. I told him that if we had known we needed to be there at a certain time we would have. They closed the blind and window in my face and refused to help me. I order there quite a bit but just wanted decent food. I won't be supporting this small...

NO REFUNDS After ordering their bourbon chicken sesame chicken teriyaki chicken and Sweet-and-sour it tasted like dish water all of the food tasted the same the rice was so soggy it wasn't even Edible!!!! I brought the uneaten food back and after explaining the taste and watered down chicken with the fat that foams at the top of a pot while cooking covered all over the chicken!!! They said it was to bad that every body loves the foam!!! And the will not refund any money and would not even re-cook the food!! Even said that I was the third person to return food today and if they kept returning food they would be out of business!!!! After I told them it wasn't my fault everyone was returning their food they called the police. And told me to leave. I have made my report with the health department and will be proceeding with what I hope will help this community and safety of the innocent people eating this dish...