Geek Squad — Local services in Garfield Township

Was very impressed overall. Last night I noticed that there was a dark spot in the same place of every photo I took with my iPhone 8 Plus. I figured out that there was a piece of dust or dirt stuck inside the camera lens. This morning I took it to the Geek Squad. They checked that they had the part in to replace the camera, and they did. I also needed a battery replacement, so they did that too. In just two hours, I had my phone back with a new camera and new battery.

However, it doesn’t quite end there. Right after I left the store, I noticed that my iPhone wouldn’t connect to a cellular network. I restarted and tried everything. I went back into the store and feared the worst (that they damaged my cellular antenna during the repair), but luckily within five minutes they got my cellular back up and running.

I was very satisfied with Geek Squad today. They were pleasant and professional, and completed both repairs in a timely manner. When they screwed up my cellular data, they quickly fixed it. First experience at Geek Squad; will be returning because they are an Apple Authorized Service Provider but their services are so much cheaper...

When a Windows update stopped my computer from functioning correctly I took it to the Geek Squad, while they were unable to remedy the situation in one visit, they were patient with my lack of knowledge, they went out of their way to make it so I didn't have to pay for their help, they explained things to me in terms that made sense to me, and ultimately my computer is functioning again and I have been educated on how to help myself better in the future. I really like everyone that works at the Traverse City- Geek Squad! It can't be easy to deal with non-stop frustrated people, but they do very well. Best Buy should reward them, offer to pay for them to attend classes or workshops about dealing with difficult people, it would make their...

So before I dropped my pc off to geek squad, head quarters told me 39.99 n it will only take 15 mins to do the job so i went to drop my computer off 27th of Jan. The tech said 3 days!!! Whatever that's fine but that tech also told me it would be $180+ to do the job. Why is head quarters lying to their customers. Now I have to wait 3 days n pay 180!! So it should of been done Tuesday but the app said a tech didn't get assigned my pc until Tuesday night at 830pm. I will never go to geek squad again. Their customer service sucks!!!!!!! Mind you I still haven't got a call from them either!!!!! I'm going there after work 15 mins before they close to...