Geek Squad — Local services in Garner

I feel sorry for all the grandpas and uncles and aunties who go there. They will be shamelessly swindled. These "Geeks" will: sell you a product you don't need, for double the market price. They will charge you for the installation. They will charge you for the "update and setup" (of the product you just bought). Then they will push a 200$ protection plan down your throat. You go home with the strange feeling of having been duped by a lowlife fast talking salesman. Then you realize the product doesn't even work. You take it back the very next day at the first hour. That's when they tell you that the 200$ protection plan cannot be fully refunded because more than half of it is actually the labor. "Now you can't refund labor, can you?" Of course not. You call the customer service number. They put you on hold forever, then hang up on you. You try again. They hang up on you again. That's when you decide to write your very first consumer review. Your thoughts? "They thrive on your ignorance and will milk every penny out of it. The only reason why these types of businesses still exist is because there are still some dumb-people-straight-out-of-the-stone-age (like me) roaming this...

Bought a laptop, waited two weeks to get it, then it worked for about two weeks before it started messing up. Had bought the G.S protection, they had to ship it off, which they also charged me for, charged me for backing up the memory, and told me it would be two weeks. Today is the day I'm supposed to pick it up and the tracker says "still waiting for parts", for the SECOND time. Because I do not have my laptop I will be kicked out of my college class (NCSU is NOT CHEAP) AND lose my financial aid because it will drop me below the required credit hours. Today, instead of picking up my laptop I will be...

JOE BYRD - Geek Squad C.I.A. Agent at the Best Buy store in Garner NC was most helpful resolving a problem with the protective cover installed on my phone. Joe Byrd analyzed and determined the protective cover had become loose, causing inaccurate keypad selections as I typed. Joe swiftly assessed and resolved my problem within 2 minutes! I am extremely pleased to have such impressive assistance at Best Buy, Garner NC and will continue to choose them for future needs and purchases. Thanks, JOE BYRD and Best Buy in Garner, NC, for customer...