Pottery Barn — Local services in Geneva Township

I am a big fan of pottery barn in geneva il but.....the past two weeks my visits in the store (two different sales associates) the customer service was very not Good that is why I am rating 1 star. The first visit was for pillows for my couch and the lady didn't really want to help me and my friend. We did end up buying some throw pillows but returned them due to the service. Also there were only two other customers in the store.

My recent visit I bought bedding and the lady would barely help me.I told her what colors my bedroom and i wanted nuetrals or white bedding but she kept talking about blue colors. I kept telling her i already had blue bedding from your store. A customer walked up and and asked to be checked out.So she left, she never came back to check on me. After fifteen minutes of walking around, I finally walked up to the register, and she was socializing with another associate about this coming weekend.So I had to interrupt them.She waited on me but was not very friendly and acted like I was not important. This store is now putting a bad taste in my mouth so I will not be shopping at your Geneva Il location any longer. It's too bad (i have shopped and bought tons of stuff at this store for many years) but with the two purchases I was very disappointed. I made my return today on this second purchase due to the associate customer service. Please train your staff to wait on customers with some respect. If I decide to continue to shop Potterybarn I will make the extra miles and go to your oakbrook il location because when I go there they respect me and are super...

Pottery Barn web site ordering process was horrible. I tried to place an order using a gift card but got a web error. Multiple attempts to place the order again later that day and the day after failed also. And subsequent re-orders said my gift card was invalid or had no balance. Called customer service and got disconnected. The rep had all my contact information but didn't bother to call back. Second call to CS and the lady confirmed my gift card had a balance yet the order would not accept it from her. I was asked to wait 48 hours and try placing my order again. I'm sorry but my time is worth something and I don't care to work this hard to do business with any company, git card or not. One would like to expect a pleasant, unfettered shopping experience with a store of this caliber but sadly, that was not the case for me. Now, what should I do with the...

I just created wedding registry here but now I’m literally pulling it to go to crate a barrel. I went into the store to check out the items I added on my registry and anything I missed. I went in with a pony tail and gym clothes. The women that worked there were sure greeting people that were dressed up but did not even look at me say hi smile ask if I needed help or anything. Instead I got looked up and down and dirty looks.. I feel like it was cause how I was dressed. this was a whole lot more than just being busy they weren’t busy they were leaning on the register gossiping etc. anyways I will never be caught supporting a business with such poor bias. Also after looking at their products ie the wicker line for the bathroom and the 400 count bed sheets and 279$ comforter—everything was garbage compared to...