Chico's — Local services in Germantown

So apparently I am not the only (African American or LatinoAmerican) who has been discriminated against in this store. I went to the store today to pick-up an online order. After all of the talking with the other (Caucasian) customers, I was greeted in a very rude manner. The association (Carrie) comes from behind the counter and asked me "what do you want?" Not only was I taken aback by her approach, but to ask me "what do I want," as if I didn't have any business in their establishment. I stated that I was there to pick-up an online order. "What's the name?" Gave her my name. She comes back to the counter and I politely asked her "do you greet all of your customers the way that you just greeted me, by asking them what do they want?" She acted as if she was apologetic, but it was not sincere. "Do you want to purchase this order or not?" "I would like to, that's why I ordered it." I paid for my order and went out to my vehicle. I couldn't get over how I felt and the way she made me feel, as if I was not supposed to have been in that store. I then took the order back in and requested a refund. I let it be known that I will never patronize this business ever again. I've noticed that there have been others who have had similar experiences at this location, especially when it comes to (brown) customers. Chico's need to maybe do some cultural sensitivity training with their employees and realize that we are paying customers as well. I will never ever do business with Chico's again at The Shop's of Saddlecreek in Germantown or any other...

I must have been young, too brown or too casual...or perhaps too Mexican-American, LatinX. Either way, I deserved no greeting or customer service in general. I just as well not have been there at all. And after spending more than $150 they gave me a tiny bag for my poorly folded items and told me they were out of large bags...when I could see them behind the counter on the other side. The associate (two of them and just myself at the Germantown store at the time) did ask me if I shop with them in a certain tone and then went quiet when I paid with my AmEx Platinum. I’m disgusted with the whole experience and will not return. I hate that I needed the quick items for the next day. I am empathetic of retail workers, especially right now, but I was absolutely discriminated against and I am not...

Worst retail experience of my life. I was unable to make a return due to stores being shutdown due to COVID-19. I was shopping for a gift for my mother in law, therefore I did not meet the profile/image of the average Chico’s customer. For this I was treated with the utmost disrespect. I was unable to exchange my items and was told to take over $300 worth of items to the Salvation Army. The employee repeatedly apologized to the customer behind me for me being an inconvenience to her. (The items that I wished to return were currently in season and still on shelves). The employee needs to reconsider her career path in...