Pandora Jewelry — Local services in Germantown

I went to the Pandora at Saddle Creek to exchange my bracelet for a bigger size. I originally ordered online and saw that this store had it in stock. They told me they couldn't exchange my bracelet because I paid with after pay. Now I did know some stores couldn't do exchanges with after pay paying customers so I didn't think anything of it. I just said I'd return the bracelet and have to reorder it online. Before I did that though, I called the Wolfchase location and talked to Zee who was very helpful. She said that the Saddle Creek store and her store do have the capability to make exchanges if the customer paid with after pay and to come in to make the exchange. Wolfchase is about 30-40 minutes from my home whereas the Saddle Creek shop is around 15 minutes away so I was a bit annoyed to have to drive further to get something the first store could've done. Pandora line at the wolfchase was long but it went by fast and I was able to exchange my bracelet. Also if someone from saddle Creek reads this, why don't you all answer the phone? I called 5 times over a couple days and left a message. Overall, annoyed with this store but happy I was able to resolve my situation at...

I had the worst experience ever at this store today, I ran into the store today with my daughter to get a gift for my niece on her birthday, the lady from the moment we entered wasn’t happy and had a bad attitude, she wasn’t nice at all no respect, I didn’t take long to choose what I wanted anyway when I asked to use a coupon she was unhappy again and was rude and had an attitude. She asked a lady there if it can be used , it turns that it used to work for students now it only works for military and first responders, which my daughter is and when she tried to pull her id, the lady tried to ask her what we got , she waved her hand in a bad way like we got nothing or like it’s worth less and I saw that it was really disrespectful .I left the store and went to...

My son bought his girl friend the wrong size bracket for Christmas. They didn’t realize it was the wrong size until they put a Valentine’s charm on it. Since, I’ve been a customer of Pandora for many years, I told him that they would take care of it. He tried to exchange it for a slightly bigger size. He was told that he couldn’t since it was over thirty days. I’ve never had that problem before!! The Germantown location wasn’t helpful, telling him he had to pay full price for another one. Instead, he had to go to the Wolfchase location where he was helped properly with no issues. We will be shopping at Wolfchase from now on. Germantown, get it together!!! Wolfchase, keep up the good work, you...