Kroger — Local services in Germantown

Update 12/11/24 Third strike! While checking out at the self-service checkout a message popped up saying an attendant was alerted. An employee came and stood in plain view so close to me that it felt quite invasive of my personal space. After I completed scanning all my items, she stepped closer and told me to step back. Much to my embarrassment I had to stand back as she inspected every item in my purchase, comparing it to the computer. After verifying I wasn't stealing anything, she approved the purchase.

I was SO embarrassed! I do NOT fit the profile of a shoplifter. If I select 9 items, I pay for 9 items, yet I see other shoppers leave w/ drinks on the bottom of their cart walk out without ever paying for the drinks.

This is the third such encounter and third review. No one has responded. I won't be back. Whole Foods, Trader Joe's, Sprouts, Target, Walmart, and Fresh Market are enough choices.

Publix... PLEASE come to Germantown/Collierville!

Update 8/13/24 A surly attitude by the attendant at the self checkout when my wife needed assistance reminded me of the earlier complaint my daughter had. Nice surroundings don't compensate for the employees' attitude. Shoppers be prepared...

Original complaint A family member was subjected to a checkout police that in essence became an embarrassing false accusation of not paying for an item. The clerk did not handle it well. Later, I spoke with the manager by phone (appx 8:00 PM, 3/2/24). She reported that the clerk further (falsely) accused us of having accused the clerk of racial bias. The manager asked what I suggested she should do. When I suggested an apology would be in order... the manager hung up on me.

We will NOT return to Kroger!

Sprouts, Whole Foods, and Trader Joe's are just as convenient and much more...

This Kroger is by far the more clean and organized than any Kroger in Memphis. They seem to always have a wide variety of fresh produce but very poor service. Just last night I walked into the Kroger with the lights on and doors opened at 9:30. I grabbed a cart and walked past the managers and checkout clerks with no problem. While picking up the last items of about 15 items I had in my cart, there was an announcement that said to pick up your last items because the Kroger was about to close. Now to remind you, when they said that I was putting milk in the cart. Yet by the time I picked up my eggs an older lady came with the meanest attitude and said that they were closed, even though we had already been in the store for about 15 minutes. I thought it was crazy that Kroger could close while people are inside shopping so, I picked up a box of cereal and walked to the front to check out while the lady followed us looking us up and down as if she was escorting us out. And to top it off she was standing over us as if we were stealing groceries. Nevertheless while she was watching us like a hawk because they were suppose to be closed an employee put a half a gallon of milk on the scanner and went to the back to finish his shopping. When I asked her why she is letting him shop, her response was because he is an employee. In that moment I knew it wasn’t about them closing or him being an employee. It was about race, because of my race I was not allowed the same service and was basically told that the store was closed. On the other hand when the Caucasian man bought milk and went to the back of the store he was told to take his time. But now that I know that is kroger's service is like this, I will never spend money...

! I place A online order with this location I was told today was my pick up day once I get there I was told that I cannot pick my order up until Saturday it’s understandable that orders are backed up but I feel that they should have some kind of system to let the customer know that you will not be able to pick your order up until a later date just to find out once you arrive there! The manager was very rude and I explain to him that I have spent my last money on getting groceries for my family and that I had no more money to come in and shop since my money has already been taken off of my card one of the employees came over the walkie-talkie And said she should come in and get her own groceries after I have already paid for my groceries Online! This store is very un organized and the manager was very rude and heartless to the situation that is going on with COVID 19 they could care less about the customers who spend thousands or of dollars with their stores!!! I have children at home that I need to feed and now thanks to pick up orders I have no more money to go out and get more food and now I have to wait several days to get my money back from having to cancel the order that I was told that I could pick up today this is a huge inconvenience and now I know have no understanding of what I’m gonna do!!! I checked my card and the money has been taking out of my account after the order was canceled so I’m still left without food today and probably tomorrow until they put it back...