Haney's Family Jewelers — Local services in Gilbert

I'd much rather be raising someone up than bringing them down. I owe this to possible future customers and ongoing ones. Mutual respect & personal integrity are what I value most along with quality of work. I've supported this business since they've been open by either frequenting or referring others. There's been a change and in my opinion it's not a good one. The inexcusable truth is the owner completely lost his composure and flipped out (being combative, raising his voice, using vulgar language, ultimately hanging up on me as I reminded him of our relationship when I wouldn't engage) possibly indicating one of three things - Something affecting him and he's not thinking clearly He was ready to blow and I happened to be the person in front of him After almost 13 years I never knew who he truly was I can no longer recommend his business. The past relationship was such that it included friendly impromptu visits, a couple or 3 times extra small cash for work and gifts (I gave when I felt appropriate) and a friendly ongoing professional relationship with his lovely wife. I also came to his aid and defended him personally rebutting a bad review several years ago after he confided in me. After waiting a month and not wanting to go this route I believe it wouldn't be fair for me to remain silent. * in response - I reiterate, regardless of Troy's "facts" relating to the incident nothing makes it acceptable for Troy to raise his voice, use a threatening tone and vulgar language then hang up on me. I didn't force Troy to say he would offer me a full refund (I did not ask for this) then rescind the offer when I called to accept (I insisted on bringing it in before Mother's Day so he could sell and pay him for his time and inconvenience, he began muttering HE NO LONGER HAD THE CASH, HIS WIFE WOULD BE ANGRY AT HIM and then he BLEW UP in a very nasty way). The ring was done in a rush but after I got over the initial excitement of the gift (prior to seeing the receipt) I noticed the finishing was what I consider substandard and the ring was brought back to be properly finished. Oh, I NEVER SAID any such thing regarding never paying retail and indeed I have paid retail at London Gold, Michael's, Jared and other fine jewelers . Again, Troy offered a full refund (I did not ask for this) then rescinded the offer when I called to accept after muttering something about he no longer had the cash, his wife would be angry at him (why, did she know something was amiss? - I only speculate because I thought the behavior was odd) and then FLIPPING OUT, raising his voice, swearing and hanging up on me. I only hired you for repairs and refurbishments because I don't like your taste. I referred & brought people to you whenever I could because of our relationship I wanted to show support and bring potential customers to you - I know there are a multitude of tastes. Jack came to you SOLELY because of my relationship with you. I talk positives about people not negatives. I had NOT told him what I thought about what I perceived as your personal taste in jewelry or what I know about your medical changes. I came to your defense on a scathing accusation of inappropriate behavior from a woman as in the male/female dynamic. I responded and defended your character without being asked. What you call "going to bat for me" was about someone returning used and damaged merchandise.You printed a letter I supplied on your letterhead. I hired you to do this and I paid to rework that ring so I could resell, then I brought you a gift card to thank you. I never asked you for special prices. Anything you did was of your own volition. I do purchase things retail just not at your store. Lastly, I hope you get help. No, we don't have money to burn but it appears you are in need. Check your behavior. I don't want anything more from you and thought it was only fair to let the public know since I have referred so many to you over the years. The bottom line is your unacceptable behavior. Just want to clear anything that may...

We went to Haney’s Family Jeweler because we have family and friends who worked with them and they had good things to say.

I knew exactly the kind of ring I wanted – I had two photos saved on my phone for years waiting until the day. Our first time in he let us observe a bit of the program he would use to make the ring. He said to give him a week and he would have a design for us to look at. We went in exactly one week later for him to look at us surprised and said to give him another week. Before we went in again we called to check on it – he informed us that he sent the photos/design details over to a company he contracts with for them to make it instead. It was at this point that we realized we were no longer involved in the process and we could only hope that we described the ring well enough because the design was already sent off without our approval. He said it would be done in about three weeks. TWO months later it was finally done. I do have to say when my now husband proposed and I saw it for the first time it was absolutely perfect and more beautiful than I pictured. Except, it was a size too big. I learned then how important it is for a jeweler to help you size your finger correctly, which did not happen.

I took it in and asked if it would be an easy fix and he said, yes, that he could fix it himself in the shop. It was done that week. I picked it up and went back to the car and realized it was so tight it was painful to get it off my finger. What’s worse is the beautiful hand engravings (which cost extra) were worn off where he worked on it and the ring at the bottom was no longer round but warped and ugly. I was so emotional I couldn’t go back in and my kind mother called him when we got to her house. He was mean and nasty to her and would not own up to what he did. My mom suggested the ring be re-made but he refused.

We took it back in to which he tried again to “fix” it. This being the third attempt he actually did make the size correct, but he made scratches in the material to cover up where the engravings were worn off and it looked even worse. There were black marks on it for a few days which were ugly but luckily now gone. When my hair stylist saw my ring she asked if it was a blacksmith who had gone at it.

At this point he had ruined my ring not once but twice. My mom and dad were the ones to pick it up the third time. They went in on a Saturday and to ask again about remaking it (mind you, my husband paid for the ring but both of us were in the middle of getting ready for our wedding in less than two months and we were too upset to do anything about the terrible situation) Troy wasn’t there but his wife was. She was a lot nicer than he was but nothing got done with that visit either.

We asked around to different jewelers if they ever remake rings if something doesn’t go right, to which all said yes, that they even remake rings if the bride simply changes her mind and doesn’t like it.

My mom and I went in one more time and it was a disaster. We were so nervous that we recorded the conversation just in case. So I now have an eight minute video of the worst business man I’ve ever known behaving in the worst way possible.

After we left he called my fiancé and told him that he would no longer talk to anyone else but him and complained about me and my mom to him. My fiancé told him we simply wanted it fixed or otherwise be remade but Troy refused saying it was going to cost him too much and that the engravings would not be able to be put back because that was the cost of resizing it. However, he failed to tell us that resizing it would change and deform the ring in such a way as removing the marks and creating a warped shape.

We recently took the ring in to a different jeweler, who touched it up really well. They were shocked he would not remake it based on the poor quality of work done on it. It will never be perfect like it once was, but it’s nice to know there are some people out there who know what they’re doing. It’s just most definitely NOT Troy at Haney’s...

I was proposed to again by my hubby of 25 year's! He presented me with a beautiful, sparkly, bling bling of a ring! Back in 2008 we lost EVERYTHING. We went from a 4000 sf home to 999 sf. Our rent was due, we needed groceries, & school supplies for our 3 amazing girlz. With only $75 in our checking acct. We needed cash, so I looked down at my left ring finger and said "take me to a pawn shop honey, we'll get the money, I'm sure we can get close to what you paid for my wedding ring"?! He reluctantly agreed so, with the 5 of us crying, we found a pawn shop and we were able to survive for a few more month's. That tearful day my hubby promised me he would replace the ring. That day came 3 month's ago, with our 3 girlz & our 2 grandbb's standing next to me he "put a ring on it" BUT, my fingers had widened a bit since 2008, LoL so that's where Haney's Family Jewlers comes in to my story! They were open for business (during this pandemic) & took great care of my new wedding ring! They had to resize it 2 sizes. When I went to pick it up, I couldn't even see where they had cut the band. Customer Service was top-notch! I was met with Friendly, personal service from start to finish! I would highly recommend this family owned/operated business, they have a...