Staples — Local services in Glen Ellyn

terrible if you are a disabled customer! I am used to young employees not being particularly helpful to people with disabilities who can't do the same things the young people can do, and need some extra help occasionally, but SOME of these employees are unusually hostile to requests for assistance. I assume they're getting paid to do work, and are not volunteers, but the employees at this store are unusually unhelpful. After using up all my energy walking around trying to find file folders one day about a week ago, I noticed three healthy-looking employees standing around hanging out together. Two girls were guarding the cash registers, but one guy seemed to be just talking to the girls. All I did was ask if one if the three could get me a box of file folders and a box of hanging files explaining I had difficulty walking, couldn't seem to find them where they used to be, and couldn't walk back to the end of the store again. They guy first said he couldn't because he didn't know what color file folders I wanted, instead of suggesting he could ask me, I just told him I didn't care, next, he couldn't do it because he didn't know how many file folders I wanted, I said how about a medium sized box? when I reminded him I needed a box of hanging files, too, I thought he was going to lose it. He couldn't do that, either, because he didn't know how many hanging files I wanted (there might have been some explaining to him of what hanging files are strange for an employee of an office supply company - I think the cash register girls helped to explain.) I said to the guy, who was glaring at me by now, please just bring the smallest box there is. This time, I called in advance, and asked where the file folders are in the store, since Stapes doesn't have aisles, and I was told they are in front of the sign that says Papers. I wasn't familiar with the sign that says Papers, I asked if someone would be willing to bringherea medium-sized box of Manilla file folders to the front desk so I could just pick them up within the hour and not have to wander around or wait (there are no chairs in the front of Staples, and not being able to sit is a problem for some people with severe disabilities. A guy said sure , he could do that, and I arrived w/in an hour but there were no file folders at the front. After waiting for them to arrive, I asked the customer service girl if she could just run my car as a credit so I didn't have to walk around a barricade to the cash register. Cashiers have done that at Trader Joe's and other stores - I sid down for a rest then sign a receipt when thy are finihed, and there is no need for putting in a pin. But the Stalples customer service girl said "No I can't do it." I said it was fine with me and other stores do it this way, so why can't you do? She stared at me blankly for a while so I repeated the question.

Finally, she said, "I can't do it unless you are here (where the cash register is.) I don't know if this was a passive-aggressive response to me asking someone to bring me file folders, store policy for the treatment of disabled customers or just her. I was parked right outside with my disabled license plate; if they didn't believe me, they could have asked. The employees at Jewel, where I had to stop for a couple of things afterwards, were completely different, as they always are. No matter which Jewel it is, the employees are kind and helpful to people who need a little bit of help loading their groceries in their car or finding an item, even the employees who are 20-something! - the same age as the Staples employees. My children are Millenials and if I ever found out they were treating disabled people like these Staples employees do, we'd have words about basic manners. I'll never again spend my money (which is worth the same amount as anybody else's money) at the Staples store on Roosevelt Rd. in Glen Ellyn. There are plenty of other places to buy pens and file folders at a lot better prices at without the...

I'm back 7 months later under a different account to leave the same bad review. If you use/plan on using this location for the iPostal virtual shipping address DON'T DO IT (see other reviews below), especially if you're shipping things from Amazon that are NOT locker orders. I live in an apartment and it's crucial for me to use this services so my packages don't get stolen but I may as well send them to my own address. Amazon notified me my package was delivered but it didn't pop up in the iPostal app. I went in to check and the woman at the counter said she couldn't find it. I glanced over at the Amazon lockers and noticed a package was sitting on top, unfortunately, it wasn't mine. But how is it that I walked in and after 2 minutes noticed a package where it shouldn't be and ALL the employees didn't notice that package sitting up there and think "hmmm, that might be an iPostal package in the wrong spot." I'm being told that " the driver may have put it in a locker." Yet every time I complain my package is miraculously found and entered into iPostal. I NEED MY PACKAGE. There's no accountability at all every time this happens and I never get an apology either. I do want to thank William Clark from the customer phone line for being incredibly nice and empathetic about my concern. The employees there literally give a shoulder shrug when they can't find a package and... that's it, no solution. I unfortunately have a pre-order that I can't change the delivery address for but after that package is HOPEFULLY delivered and placed where it should be I will no longer be using this location for anything, virtual email, printing, school/office supplies, literally nothing. I probably wouldn't be so mad if the customer service was better about these situations but it's always a blank stare and placing blame on the drivers and it's getting old and tired. I will also put this review on iPostal so they know how their partnership is turning out with this company. Happy holidays or...

This was a couple of months ago...Walked into Staples in Glen Ellyn,Ill, as I need to replace my printer. After a couple of minutes of being overwhelmed, their employee Dan asked if I needed help. At first, I was confused as I don't remember the last time a business that I shopped at had employees that actually asked if you needed help. Dan answered all of my questions, and I have the printer fitted to my needs. Now...if only you had classes on how to run these computers and printers! Dan would be the perfect teacher. Food for thought Staples management.

Now its June. Last week my computer completely shut down. I took it to Staples to see if they could help me. Brian in the tech department ran a virus check on it and sure enough I had been hit. Within two days, their General Manager Chirag Gandhi and Associate Dan helped me buy a new computer as the old one was on its last leg. The kicker was I did not buy this computer from them as they did not have in stock what I wanted. So can you believe Dan helped me shop elsewhere for a new computer? Yes he did, and I am really satisfied. All three tech men coached me on everything to get me up and started again. Everything from the old computer was transferred and brought up to speed. This is customer service that we had years ago and I thought it was dead. WRONG! Staples customer service is a testament to a really good company who cares about their customers. Thank you for all of the help. I am up and running and enjoying ALL new equipment that I understand, and if I don't...I know...